at Great Wolf Lodge in Gurnee, Illinois, United States
Job Description
Job Description
Pay: $21 per hour
At Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge.
Essential Duties & Responsibilities:
Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service
Build and maintain key client relationships, generating repeat business and lifetime value
Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.
Prepare compelling group proposals, sales materials and contracts that result in sales wins
Create and update quarterly sales action plans outlining business development objectives and market segment strategy
Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge
Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression
Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
Basic Qualifications & Skills:
Associates degree in hotel/hospitality or related field or equivalent experience/education combination
Minimum 2 years' relevant experience in hospitality industry
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Successful Department of Motor Vehicle check
Professional communication skills both verbal and written
Desired Qualifications & Traits:
Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi-tasking ability
Physical Requirements:
Able to lift up to 20lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
