at Loyola University Chicago in Chicago, Illinois, United States
Job Description
Financial Aid Advisor Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the “Search” button. Bookmark this Posting Print Preview | Apply for this Job
Position Details Position Details Job Title Financial Aid Advisor Position Number 8100275 Job Category University Staff Job Type Full-Time FLSA Status Non-Exempt Campus Rogers Park-Lake Shore Campus Department Name STUDENT FINANCIAL ASSISTANCE Location Code FINANCIAL ASSISTANCE (02023A) Is this split and/or fully grant funded? No Duties and ResponsibilitiesAs a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all perspective, new, and continuing students, parents, and guests by answering all in-bound phone calls and responding to e-mails.
- Primarily, this advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, and indebtedness; individualizing information to the particular needs and situation of the student.
-The Financial Aid Advisor will gather protected and sensitive information and required data to triage complex financial aid issues or questions.
- Key duties include (but are not limited to) explaining general information, reviewing financial aid documents, explaining procedures and policies to students and/or parents for starting and/or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions.
- This advisor will access federal aid and/or state systems and various student resources to provide information to students regarding their financial aid status.
- Helps students and/or parents understand the data required for financial aid determinations.
-The Financial Aid Advisor will attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations.
-Review submitted documents for accuracy and follow-up with students and/or parents if additional information is required.
-Responsible for reviews of: conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA , or review of appeal audit forms to ensure on-going compliance with federal regulations.
-Supports recruitment and other university-wide events
-Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar’s Office, Admissions, Residence Life, and the Dean of Students Office
- Performs other related duties as assigned.
Minimum Education and/or Work ExperienceBachelor’s degree preferred and 2-3 years of customer service experience.
Qualifications- Bachelor’s degree preferred and 2-3 years of customer service experience.
- Customer service experience in high call volume roles preferred
- Detail-oriented with good interpersonal, verbal, and written communication skills.
- Ability to collect with discretion and protect sensitive personal information
- Ability to think critically with adaptability to change
- Must be able to work as part of a diverse team
- Willingness to support students and families from all backgrounds
- Ability to manage difficult conversations and provide feedback to explain reasons, policies, and/or resolutions.
- Ability to work with multiple systems to ensure the student has completed all necessary financial aid steps.
- Working knowledge of federal, state and local laws regarding student financial aid is preferred (with training available as needed)
- Demonstrated ability to perform responsibilities with initiative and minimal supervision.
- Ability to interact professionally with student, parents and LUC colleagues in support of a holistic approach to service
Certificates/Credentials/LicensesNone
Computer SkillsProficiency with MS Office Suite, Internet and email applications. Experience with PeopleSoft and Department of Education systems ( COD , NSLDS , etc) preferred.
Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? Physical Demands Repetitive Motions Working Conditions None Open Date 06/04/2024 Close Date Special Instructions to Applicants Diversity and Inclusion Statement Diversity, Equity, and Inclusion As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion (https://www.luc.edu/diversityandinclusion/) . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits (https://cld.bz/c/sy7N6a?utm\medium=email&utm\_source=transactional&utm\campaign=CldBz-Share-Collection) centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others. Quick Link for Posting https://www.careers.luc.edu/postings/28306