at OSM Worldwide in Glendale Heights, Illinois, United States
Job Description
OSM is a dynamic, high-growth organization specializing in B2C eCommerce mail sortation. We our proud to be named to the Inc. Fastest Growing 5000 list for 13 consecutive years. Our growth has provided our workforce many professional development and advancement opportunities. Despite being a $620M+ company, we still maintain that entrepreneurial spirit with creating new processes and systems to scale with the company. And we’ve been very purposeful in creating the right culture for our workforce and our workforce as recognized it as we’ve been named a Great Place to Work for the past 5 years.
We are excited to announce we are currently hiring a Customer Integration Specialist to work on our Customer Implementation team. This position will be responsible for setting up our e-commerce customers with shipping their small parcels through OSM’s network. This is an in-office position. Key Job Responsibilities:+ Create the customer’s profile in OSM’s operating system (OSMART).
+ Set up connections with 3rd party shipping vendors for customer label printing.
+ Hold onboarding meetings with new customers explaining the process, timeline, and deliverable.
+ Ensure posted rates are set up properly in the operating system.
+ Serve as the primary point of contact with all departments providing updates on the customer set up process. Ensure all onboarding steps are completed timely.
+ Reach out to customers to proactively address and solve issues and monitor overall satisfaction with OSM’s shipping solutions.
+ Review and vet all new prospect emails and/or calls and assign any prospects to the appropriate sales representative.
+ Handle basic day-to-day communication with customers/prospects.
+ Enter new sales leads in Salesforce.com and assign them to Sales Reps as directed by the VP of Sales and Sales Operations Manager.
+ Generate ad hoc reports from SalesForce.com to internal stakeholders.
+ Serve as an internal Subject Matter Expert for the Customer Portal.
+ Review SalesForce.com and Customer Portal to ensure data integrity.
Required skills, education, and experience:+ High school diploma required.
+ At least 2+ years experience in a technical and/or customer support role.
+ Ability to effectively communicate technical concepts to other staff members.
+ Experience in Salesforce.com preferred.
+ Ability to present information to customers.
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