at Stateline Family YMCA in Roscoe, Illinois, United States
Job Description
Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to the community? The Stateline Family YMCA Beloit, WI is currently hiring a part-time Membership Engagement Specialist.
Join a forward-thinking non-profit organization in furthering our mission to provide programs that build healthy spirit, mind, and body for all.
Candidates can expect:
+ Evening and/or weekend hours
+ 3+ hours a day , 2 days a week, with potential to increase with floating hours
+ Paid training
+ Free membership
+ Most importantly, fulfilling work!
KEY JOB RESPONSIBILITIES:
+ Build connections and relationships with members and the community.
+ Connect individuals with programs and amenities that meet their needs
+ Provide tours that encompass the full member experience which highlights member/staff connections and a supportive atmosphere. Ask prospective members to join and make follow up contact with those who did not sign up.
+ Respond to members’ needs. Contact appropriate personnel when necessary. Handle problems. Use appropriate forms to communicate concerns or praise.
+ Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries using YMCA best practices.
+ Follow proper procedures for group memberships, AWAY members and guests who come in to use the facility. Follow identification requirements and guest guidelines.
QUALIFICATIONS:
Experience
+ 6 months Customer Service experience preferred.
Education
+ High School diploma or equivalent preferred.
Skills
+ Ability to interact, work with, and motivate people in a positive manner; excellent written and verbal communication skills required.
+ Demonstrated skills in customer service, public relations, organizational skills, communications and computer knowledge.
+ Excellent interpersonal and problem solving skills and demonstrated professionalism in both attitude and appearance.
+ Ability to relate effectively to diverse groups of people from all social and economic segments of the community
