at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Change Communications Program Manager
Summary:
This critical communications role is dedicated to driving compelling employee communications and cultural change.
The successful candidate will work directly with leaders and colleagues across the business, this individual will develop and deliver global change communication strategies and plans in support of Change Management team and other global functions' programs.
The person in this role is committed to high quality and innovative communication. Someone who loves the challenge of cutting through the noise to get employees' attention, creative storytelling and working in a fast paced, collaborative environment. They must have the expertise to develop, deliver and target messaging to a broad audience.
Reporting to and working closely with the OCM Lead for global regulatory affairs change management, they will support change programs to help deliver seamless, accessible and engaging communications in a complex environment. This role will also be responsible for effectively managing a team of change management consultants across the portfolio of regulatory change work.
This is a hands-on role that requires a communicator who will both conceive and implement the communications strategy and tactical elements.
Major Duties:
- Develop change communication plan and implement global employee communication strategies and tactics in support of global regulatory affairs communications and programs that drive cultural change, engagement and risk management.
- Drive employee connection to our purpose, the role the global regulatory affairs at the Bank, our strategic vision, beliefs and ways of working, and to their leaders and each other.
- Align communication strategies, plans and activities to tell a cohesive story across the entire risk and controls enhancement program.
- Leverage a wide range of internal communications channels and tactics to inform, educate, and engage Northern Trust partners.
- Provide project management support including planning, tracking of key activities, ensuring timely delivery, and providing regular status reporting to program stakeholders and leadership
- Manage a team of change management consultants in support of the risk and control enhancement program for global regulatory affairs.
- Collect planned communications, engagements and change impacts via standardized tools / templates.
- Work closely with Change Learning Manager to map planned communications across projects to ensure cohesive change stories to impacted stakeholder groups
- Ensure reviewers and approvers are understood and documented to enable an efficient content distribution process (i.e., SMEs, HR, Legal, Business Leaders)
Knowledge/Skills
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Bachelor's...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
