at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Major Duties :
1. Responsible for providing client service through the execution of daily functions and tasks.
2. Drive the development, maintenance and adoption of standard desktop procedures.
3. Perform root cause analysis and escalate repetitive operational problems to management, works to resolve via formal action plan.
4. Works effectively both as a team member as well as an independent, self-motivated individual.
5. Responsible for multiple projects of various complexities.
6. Assist with the on-boarding and training of new Partners, able to cross-train junior level Partners on other functions as well as provide back up.
7. Serve as a key subject matter expert for both regional and global business optimization initiatives.
8. Identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
9. Serve as a coach and mentor to junior level Partners on both operational processes as well issue analysis and resolution.
10. Ensure timely response to queries is provided by all team members.
11. Independently build relationships with internal and client contacts.
12. Responsible for understanding client's end-to-end process flows, business needs and deliverables.
13. Resolve client issues or inquiries with limited input.
14. Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
15. Mentor junior Partners on how to establish, build and maintain effective working relationships with key Partners internal and external to the organization.
16. Drive the engagement of other Partners as appropriate to solve client inquiries/issues.
17. Recognize impact of personal job function(s) on IOO peers and applicable shared services Partners to improve Business as Usual knowledge gaps.
18. As an individual contributor, continue to build and maintain effective working relationships with key internal and external Partners.
Knowledge :
Excellent oral and written communication skills
Knowledge of financial services, asset management and/or investment operations
Analytical and problem-solving skills
Highly flexible and adaptable to change
Attention to detail
Works with a sense of urgency
Experience :
A college or university degree and/or 5-10+ years of relevant work experience
Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
Previous Client Service experience in a service-oriented environment
Previous exposure to business process and/or technology enhancement initiatives
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
