at First Mid Bank & Trust in Rockford, Illinois, United States
Job Description
Position: Personal Banker (Bi-lingual)
Location: Rockford, IL
Job Id: 3643
# of Openings: 1
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
Use a consultative sales process to build a thorough customer profile and identify current and future financial needs.
Proficiently opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
Analyzes and reviews legal documentation associated with opening accounts.
Originate consumer loan applications and assist in the processing of loan applications.
May originate Home Equity related products.
Review consumer credit report.
Maintain an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions.
Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
Establish close working relationships with assigned Business Partners (Treasury Management, Mortgage, Commercial and Investment), referring customers when appropriate to provide timely financial solutions.
Train and provide guidance to Universal Bankers on the account opening process to align with our sales and referral goals.
Support management in teaching and guiding Tellers on the sales and referrals goals.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Act with confidence by answering customer questions and owning customer issues.
Work independently to make sound decisions, while utilizing management as a resource when needed.
Maintain a position of trust and responsibility by keeping all business confidential.
Adhere to established policies and procedures while opening/servicing the full range of bank products.
Participate in the opening/closing process of the branch as directed by the Branch Manager.
Keep up to date on deposit services procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
May manage a cash drawer and process transactions for customers as needed.
Complete other specified duties as assigned.
SALES:
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
Ability to professionally represent First Mid in terms of appearance and verbal/written communication.
Consistently meet/exceed customer experience and individual/team production goals.
Qualifications
Education:
High School Diploma/GED required.
Experience:
3+ years experience in the financial industry.
Successfully completes required compliance and First Mid training curriculum to be proficient in the account opening and sales process. Advancement in this role will be based on management discretion.
Skills:
Bilingual (Spanish speaking) required.
Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
Demonstrated ability to develop a working knowledge of branch policies and procedures in order to utilize good judgment in making sound decisions.
This position may require S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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