at Crawford & Company in Schaumburg, Illinois, United States
Job Description
Account Executive - Broadspire
Requisition ID
2024-25502
Job Locations
US-IL-Schaumburg
Position Type
Regular Full-Time
Category
Sales & Marketing
Business Unit
BUS_TPA US
Excellence In Everything We Touch
Position Summary
Maintain and helps grow market share by providing excellent customer service and account management to clients. Manages assigned accounts by analyzing, directing and coordinating the service needs of these clients, including those related to claim handling loss data, and cost containment, and assists with billing and collections. Negotiates and facilities the successful renewal of account service contracts, assuring team collaboration in accordance with customer needs and expectations. Increase market share by selling additional service to existing clients. Provides account management to large programs with visibility and growth retention.
Responsibilities
Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and internal departments to ensure appropriate delivery of service.
Works directly with Sales Team assisting with proposal preparation and presentation.
Maintains high level of contact with clients to identify opportunities and develops action plans to drive success.
Provides ongoing orientation of client personnel in Crawford methodology, systems and procedures.
Updates Client Service instructions to ensure accuracy, communicating same to internal Crawford claims staff and appropriate departments.
Monitors and analyzes trends in client loss costs and claims management service results, reviewing them with the client/broker/carrier as appropriate.
Prepares client reporting to include performance monitors, stewardship reports, macro-analysis and Crawford client profiles.
Serves as the single point of contact for the client and may coordinate the work of client service teams.
Identifies and escalates cross-selling or up-selling opportunities.
Manages and participates in the testing process and implementation for all new modifications.
Assists with billing and collections.
Tracks client complaints and develops action plans for improvement.
Upholds the Crawford Code of Conduct.
Requirements
Bachelor's degree or an equivalent combination of education and experience
Six or more years of progressive insurance carrier or brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.
Must complete continuing education requirements as outlined by Crawford Educational Services.
Ability to drive service agreements to signature.
Understanding of industry pricing methodologies and monthly invoicing oversight.
Understanding of Crawford role in service delivery.
Report building and analytics via our iQ Portal.
"Can do/winning" attitude, not easily discouraged by internal or external forces.
Understands concepts of claim processing - intake to closure.
Strong claim product and service knowledge.
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we... For full info follow application link.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
