at Capital One in Chicago, Illinois, United States
Job Description
West Creek 6 (12076), United States of America, Richmond, Virginia
Senior Manager, US Card Messaging & Marketing Operations
Role Summary
Capital One, a Fortune Magazine "100 Best Companies to Work For," is seeking an experienced Messaging & Marketing Operations Leader. The Capital One US Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation capabilities supported by well managed delivery processes. We strive to be a catalyst and enabler for the business to achieve its growth targets through the delivery of quality, well-managed marketing & servicing campaigns.
This exciting Sr. Manager, Messaging & Marketing Operations role will be at the helm of leading the operations transformation and modernization within US Card, bringing together an agile operating model, scaling, and change management. This role will work closely with leaders across Card to drive strategy and execute on high priority projects while leading transformational operating models and process changes to drive towards the destination of operations delivery.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.
Responsibilities
Leading moderate to large complex projects and programs by providing strategic direction
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive project delivery
Demonstrate a proven track record of excellent process management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Drive efficiency and effectiveness of messaging execution, including automation of planning and scheduling tools on Workfront
Prioritize, negotiate and remove blockers to orchestrate successful launch of intent in a well managed environment
Identify and implement process improvements in coordination with delivery leads to drive issue resolution/risk mitigation activities
Lead cross-functional Delivery Operations team and establish resourcing and capacity models for prioritization to enable transformation journey
Drive efficiency of campaign builds through automation and optimization of the end-to-end process
Characteristics we're seeking
Seasoned Marketing Delivery/Operations leader driving transformation and change management of teams
Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions
Strong process skills with the ability to proactively identify impediments on the critical path and remove them
Excellent communication skills to engage intent owners across a variety of levels and experience with Marketing Experience delivery
A structured problem-solving approach to help a team work through a wide range of issues, innovating thinker on efficiency and effective operations
Ability to prioritize across different types of value dimensions while maintaining a balance of performance and quality/risk
Desire to collaborate across component teams and organization structures to influence core needs for partners marketing... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
