at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
The Senior Account Success Representative is responsible for developing, maintaining/growing, and implementing business partnerships with veterinary customers within key and strategically assigned account list within Corporate, GPO, and General Practice Veterinary Accounts. The Senior Account Success Representative plays a critical role in the organization by individually developing and qualifying sales and revenue opportunities for the company in key corporate accounts by developing corporate business development plans, generating new business opportunities through promotion of upsell/cross sell tactics of company products and services, including the exploration of avenues for strategic engagement across corporate enterprise.
The Senior Account Success Representative develops and supports ongoing client relationships by providing clinical, educational, and operational support through direct interaction and provides overall client support ensuring existing client contractual obligations are met as outlined in the contract terms by corporate engagement.
Independently manage pre-determined companion animal accounts in assigned territories from introduction. Nurture and develop overall business relationships with assigned market segment accounts. Drive growth in revenue through strategy development, stakeholder alignment, and tactical execution.
Creates and executes an operationally efficient daily account call plan. Effectively and efficiently manages the assigned accounts with a regular call cycle that results in the delivery of appropriate/defined customer touches while also making off-cycle, discretionary calls, as situations require.
Conducts proactive outbound calls to targeted groups of accounts in order to maximize purchasing opportunities, grow sales revenue, develop customer loyalty and foster support of the company programs and services through cross-selling and upselling.
As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities. Key accounts should be visited a minimum of 2x/year for business planning.
Conduct formal periodic review meetings with clients to review performance, surface any threats and opportunities, and discuss new ideas and solutions with pre-call and meeting research and planning to establish goals and to anticipate customer needs through consultative selling framework.
Resolve customer issues including resolution of technical and/or customer service problems.
Analyzes internal data sets to maximize efficiency and usage within accounts or groups of accounts. Brings relevant data and benchmarking to customers to provide value added service and updates. Conduct formal periodic review meetings with clients to review performance, surface any threats and opportunities, and discuss new ideas and solutions.
Solicits competitively intelligent information from customers.Use consultative selling practices to uncover issues related to the customers' needs and proactively identify solutions to customer issues by linking opportunities to contract scope expansion. Maintain knowledge of competitor's sales activities and general competitive intelligence.
Develops departmental long-term strategic plans for all clients in assigned segments designed to ensure account retention and short-term tactical plans to ensure customer satisfaction and long-term growth strategy within each corporate enterprise. Ensure profitability overall enterprise profitability.
Ensures strong leadership and customer relationships with key stakeholders throughout the enterprise, organization, and industry to keep up to date on customer challenges and ongoing changes.
Develops, implements and tracks strategic KPIs for corporate groups using company platform analytics. Analyzes reports to identify customers to take advantage of the trend or minimize the impact of the trend (e.g., monthly, quarterly and/or annual reporting) as needed. Review and analyze reports for accuracy and outcomes needed to satisfy the client. Present reports in a manner accessible to customers and company representatives to show business trends.
Accesses ordering systems to assist customers with available information and ordering.
Conducts prospecting calls to recruit corporate and GPO enterprises interested in doing business with the company.
Participates in department meetings.
Enters and maintains integrity of... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
