at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
JOB SUMMARY
The Technical Lead for Chubb Workplace Benefits will report to the AVP Account & Client Administration and will play an important role in the development and execution of the Account, Client and Billing service model for Chubb Workplace Benefits. This position will collaborate with internal and external partners (IT, Sales, Underwriting, Actuarial, Operations leadership and service providers) to enable full execution of a billing strategy that is Simple, Consistent, Proactive and Responsive. The Technical Lead is responsible for analyzing and optimizing the billing and administration processes and systems within the department. They ensure that the billing and systems are efficient, accurate, and aligned with department objectives.
General responsibilities will also focus on advancing quality assurance, monitoring of manual and automated process outcomes. Strong consultative approach and collaboration mindset across business units will be essential.
RESPONSIBILITIES
- System requirements, testing and validation: The Technical Lead has the ability to assist with writing requirements, conducts thorough testing and validation of the billing & administration system to ensure its accuracy and effectiveness. They perform system integration testing, user acceptance testing, and data validation to identify any issues and resolve them before implementation.
- Process improvement: The Technical Lead identifies opportunities to improve the billing & administration process and streamline operations through system enhancements or process changes. They analyze system workflows, collaborate with stakeholders, and recommend and implement improvements to increase efficiency and accuracy.
- User training and support: The Technical Lead provides training and support to system users, including Premium & Billing, Account & Client services, and other relevant stakeholders. They develop training materials, conduct training sessions, and provide ongoing support to ensure users can effectively utilize the system and resolve any user-related issues.
- Developing and implementing Billing & administrative procedures: The Technical Lead is responsible for developing and implementing Billing & administrative procedures, policies & SOP's. This may involve working with the finance team to establish best practices and improve billing processes.
- Seeking to enhance our billing & administration handling capabilities to meet current and future strategic business needs with new products, distribution channels, policy administration/billing systems and strategic partnerships.
- Demonstrate creative thinking and solutions to differentiate the Chubb Workplace Benefits brand and deliver a differentiated customer billing experience.
- Maintain current knowledge of client needs, service models, and insurance industry trends and represent CWB as subject matter expert for Premium & Billing and/or Account & Client Management projects and initiatives.
- Collaboration with stakeholders: The Technical Lead collaborates with various stakeholders, including IT, finance, sales, and customer service teams, to understand their billing & administration system requirements and provide support and assistance as needed. They participate in cross-functional meetings and communicate system updates or changes to stakeholders.
- Effectively evaluate customer journeys and interactions to continuously improve the end-to-end processes.
COMPETENCIES
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Problem Solving: Takes an organized and logical...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
