at Genuine Parts Company in Naperville, Illinois, United States
Job Description
Naperville, IL, USA
Full time
2024-06-06
R24_0000015868
Position Mission:
The Commercial Systems Group Inside Sales Representatives (ISR) mission will be to assist the Commercial Systems Group Sales Representative in the field by providing excellent Customer Service and administrative support that will help drive sales of Commercial Systems Group products to new and existing NAPA Customers.
Performance Measures:
- Sales Quota
- Customer Focus
- Product Knowledge
- Personal Effectiveness/Credibility
- Problem Solving/Analysis
- Time Management
- Technical Capacity
Responsibilities:
In this position, the ISR will assist in the achievement of strategic sales objectives for a specific CSG Region. The ISR shall establish and maintain positive relationships with both new and existing clients. The ISR will work to grow these relationships as opportunities to preserve, promote, and expand business. The ISR plays a fundamental role in keeping customers happy, advancing the sales cycle by answering questions for current customers, and driving revenue growth to meet company goals. The ISR will also assist TRACS Operations with the Retention and Collection Process.
- The ISR will conduct outbound consumer calls to a pre-determined list of prospects.
- The ISR will speak with prospective customers about software services that will benefit them from a financial, process improvement, and customer service perspective.
- The ISR will set up web-based demos for this high-visibility software, will recommend services to customers and guide them through a consultative direct sales presentation over the telephone.
- The ISR will advise them on the cost-effective benefits that the Commercial Systems Group can provide.
- The ISR will then pass the qualified candidate over to the Commercial Systems Group Sales representative to close
- Utilize Salesforce for logging calls, adding prospects, inputting information, and more.
- Identify and pursue new opportunities with new and existing accounts.
- Create quotes and proposals for customers and prospects.
- Travel within sales territory for current shows to promote NAPA products and build relationships up to 20%
- Inform clients of past due amounts and attempt to collect passed due payments
- Respond to customer inquiries and address service complaints in a timely manner
- Analyze customer feedback and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Provide resources for new customers such as training schedules, online training videos and provide necessary support contacts.
- Familiarity with accessing and creating DocuSign Purchase Sales Agreements.
Experience, Education, and Abilities:
- Significant experience (at least 6 months) with large volume sales, preferably selling a software application/solution or comparable advanced technology product/service
- Demonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgency
- Demonstrates initiative and take action when appropriate
- Demonstrates professionalism, good judgement and a strong work ethic
- Ability to communicate, present, and persuade on the phone
- Possesses problem so
PI241972551
NAPA Auto Parts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
