at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentF&A ITS - University Systems
About the Department
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
Job Summary
The Academic Systems Manager will:
• Provide leadership and coordination for operations and projects on behalf of academic applications.
• Manage the team's delivery of key projects, ensuring that projects adhere to the PMO methodology.
• Lead the team in supporting core academic applications and delivering new features and system enhancements.
• Manage operational activities, such as processes to address and/or fulfill user incidents and request tickets, resource allocations and assignments, functional and technical design and execution, and service management efforts, such as change and release management.
• Assist in the staffing stakeholder meetings and representing IT Services to key clients.
• Build partnerships with stakeholders, stewards, IT and client colleagues to implement application strategy.
Responsibilities
- Leads team activities in supporting live systems and delivering new features and system enhancements.
- Oversees operational activities, including incident and request ticket management, resource allocations and assignments, and all service management efforts, such as change and release management.
- Manages the team's delivery of key projects; develops project plans and reports milestone status to key stakeholders.
- Responsible for resource assignment and resource loading activities, and manages capacity building modeling used in determine bandwidth for new initiatives.
- Responsible for service management plans and compliance with IT Service Management policies and procedures.
- Provides vendor management including, but not limited to, ensuring SLA's are met, invoice payments are processed, management of maintenance agreements and renewal processes, etc.
- Hires staff, including permanent, term, and contracting resources.
- Supervises team members, mentors staff, and prepares team members for roles with increased responsibility.
- Manages performance of staff including goal-setting, performance reviews, and professional development plans.
- Responsible for the continual improvement process management efforts, which includes, but may not be necessarily limited to: reviewing the specifications and materials of other team members and providing feedback; applying a solid understanding of SDLC concepts while completing tasks; ensuring other team members follow agreed upon processes; developing templates and tools to enhance process management; owning the creation, facilitation, and follow-up of project meetings; providing counsel to the Director in areas of process improvement, request management, and prioritizations; and organizing and managing the documentation file structures.
- Staffs stakeholder meetings, and under the general direction of the Director, represents IT Services to key stakeholders.
- Builds partnerships with stakeholders, stewards, IT and client colleagues to implement the application strategy.
- Participates in the defining of standards and processes, incorporating best practices where practical.
- Creates plans to translate business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments, and time constraints.
- Formulates and defines specifications for complex installations, maintenance, and upgrades. Identifies and analyzes performance and capacity issues.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree in information technology.
Experience:
- 3+ years of experience in a project-oriented environment.
- 2+ years of enterprise application management and development environment.
- 5 years supporting and managing ERP systems.
- Developing and supporting complex, multi-tiered systems.
- Background with academic information system projects.
- Serving multiple constituencies and sponsors.
- Managing software vendors and contract requirements.
- 2 years of experience in a Research 1 university managing an integrated vendor supported systems.
Certifications:
- ITIL® Foundation Certification.
- Oracle Student application suite (Peoplesoft Campus Solutions, PeopleTools, iHub Portal, etc.).
Preferred Competencies
- Understanding of the intricate technical concepts, components, and implementation of the solutions.
- Proven ability to deal with multiple concurrent projects.
- Prior experience with sponsored projects systems.
- A strong interest in group dynamics and team building.
- Knowledge of educational data standards and regulations.
Working Conditions
- Standard office environment.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
People Manager
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
