at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentF&A ITS - Identity and Access Management
About the Department
The University of Chicago's IT Services Department is an integral component of the institution, driving technological innovation and services. As a dynamic team of professionals, we continually strive for excellence in supporting the university's mission through advanced IT solutions and a strong commitment to improving employee relations, promoting diversity, equity, and inclusion, and aligning with the University's strategic goals.
Job Summary
Under general direction, this role administers and supports a mixed environment of directory services consisting of Active Directory, Azure Active Directory, Oracle Directory Server Enterprise Edition, and Okta Universal Directory.
Responsible for architecting and implementing solutions that enhance directory services in support of business priorities. Contributes to decisions on project and infrastructure needs, including the evaluation of server technologies, languages, platforms, and frameworks. Actively participates in regional and national Identity and Access Management (IAM) communities and organizations as appropriate. Works with users, business analysts and technical staff to resolve problems and responds to suggestions for improvements and enhancements. Addresses problems related to systems integration, compatibility, and multiple platforms. Diagnoses and repairs system failures. Provides on-call support for problem resolution. Takes an active role in developing departmental policies and procedures, as they relate to the use of Directory Services.
Responsibilities
- Leads architectural discussion and implementation of directory services.
- Provides tier two ticket support for all IAM services.
- Provides tier one and tier two ticket support for the Directory.
- Creates documentation (knowledge base articles) for IAM services.
- Creates short instructional videos for IAM services.
- Trains and mentors student Support Analysts.
- Designs and architects a global Active Directory Infrastructure, including, design and implementation of Group Policy, domain consolidation for large scale organizations.
- Plans and executes Active Directory Domain level upgrades.
- Plans and designs Group Policy Objects as requested to ensure compliance of company policies for servers and user end-point devices.
- Works with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
- Creates and updates technical documentation of operating procedures as needed.
- Supports Departmental goals and objectives including measures and projects.
- Provides problem solving leadership based on experience with the technology.
- Reviews domain level rights and privileges and performs changes to the same as appropriate.
- Follows and applies configuration and security standards and policies within a defined change management process.
- Establishes/recommends policies on system use and services.
- Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
- Helps to keep recurring projects, such as the Directory Reviewer Refresh, on track and current.
- Works with the University divisions and departments to gather requirements for projects and updates to current services.
- Develops requirements and feedback into documentation that can be used to further IAM development of new services or refinement of current services.
- Configures, installs, upgrades, and maintains server applications and hardware. Works to safeguard the integrity of computer software. Implements operating system enhancements to improve the reliability and performance of the system.
- Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree in information technology.
Experience:
- Background mentoring junior resources.
Technical Skills or Knowledge:
- Advanced experience in all aspects of Active Directory architecture and administration (Schema, Replication, DNS, Permissions flow, Trust Management, Group Policy Management, Backup/Recovery, Security).
- Privileged access management.
- Identity and access management.
Preferred Competencies
- Professional and effective written and oral communication skills.
- Analytical and quantitative skills and diagnostic techniques to resolve problems.
- Manage complex technical details.
- Familiarity with project management and business analyst processes and methodology.
- Communicate technical concepts to non-technical staff.
- Effectively converse with, and listen to, all levels of users to understand their environment and the impact of system changes.
- Sensitivity to the cultural requirements on a campus for collegial and participative interactions.
- Work in a collaborative team environment.
- Confidentiality related to sensitive University matters such as, strategic initiatives, trade secrets, quiet periods, and scientific discoveries yet to be put in the public domain.
- Confidentiality related to personal information access.
Working Conditions
- Standard office environment.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
