at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentF&A ITS - Engagement, Alignment, and Strategy
About the Department
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
• We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
• We support and enable faculty research and teaching with the effective use of technology.
• We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
• We identify, manage, and mitigate the technology risks of the University.
Job Summary
The Software Licensing Team Lead works with individuals, departments, and faculty to identify, manage, distribute, and support licensed software usage. This position manages business processes around software licensing and serves as the liaison for the campus community with respect to software licensing efforts and inquiries. The Team Lead is responsible for setting the overall goals for improving operating efficiency and customer service within the IT licensing site to achieve and maintain excellence as a service organization. Manages professional employees and/or supervisors. Is accountable for the performance and results of a team within own discipline.
Responsibilities
- Administers licensing agreements/renewals.
- Manages annual and semi-annual renewal of site license software contracts, including new licenses, contract review, and license wind-down as appropriate. Works with Procurement office where appropriate to ensure optimal contract terms and conditions.
- Coordinates ongoing vendor and application support, working with vendors on licensing issues affecting end-users or internal technical partners.
- In coordination with schools, departments, and individual end users, assesses campus software needs and implements service models to address them.
- Tracks revenue and expenses for all licensing programs.
- Provides consultations to departments, schools, or individual end users on available licensing programs.
- Coordinates communication with divisional IT leaders to keep them informed of current software available.
- Handles requests for license purchases or program access.
- Ensures documentation is up to date.
- Manages client needs analyses, offering potential solutions.
- Evaluates new licensing programs and trends.
- Directs clients to other information technology resources within and outside of the University.
- Develops contacts with vendors and other computing professionals to obtain up-to-date technical information.
- Manages software distribution for all software available for recharge.
- Provides escalation point for campus partners.
- Oversees day-to-day operations of Site Licensing.
- Tracks and manages operational performance of Site Licensing.
- Manages staff and associated HR requirements.
- Establishes and monitors KPIs to quantify performance and show changes over time.
- Identifies and implements efficiencies that can better utilize University resources.
- Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
- Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Experience:
- Administrative experience.
- Previous business or customer service experience.
Technical Skills or Knowledge:
- Advanced knowledge and usability of Microsoft and Apple software products.
Preferred Competencies
- Work with faculty, staff and students and handle customers with tact and professionalism.
- Strong analytical skills and attention to detail.
- Strong communication skills, both verbal and written.
- Present excellent interpersonal, analytical, and both verbal and written communication skills.
- Excellent customer service orientation.
Working Conditions
- Office environment.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
