at Insight Hospital in Chicago, Illinois, United States
Job Description
Duties:
- Oversee IT operations and supervise systems and IT staff
- Develop short- and long-term strategy as it relates to the organization’s IT infrastructure (computer and information systems, security, communication systems) as well as the hospital needs in its clinical and administrative departments.
- Develop, manage, and track the IT department’s annual budget
- Consult stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
- Ensure smooth delivery and operation of IT services by monitoring systems performance
- Create processes and standards for selection, implementation, and support of systems
- Provide direction, guidance, and training to IT staff
- Infrastructure and Operations Support
- Installation and deployment of new software/hardware
- Develop and maintain IT related policies for the organization
- Manage vendors and their related contracts to provide robust solutions and support to the hospital
- Negotiate contracts and agreements with vendors and suppliers
- Implement and oversee IT service management practice for the organization
- Ensure proper support structure is implemented and practiced for a 24×7 operational environment.
- Develop KPIs for the IT department and its services
- Bring on necessary software and related support and infrastructure to manage various lines of services within the organization.
- Follow and stress project management practices for all IT related projects
- Develop, document and revise system design procedure, test procedures, and quality standards
- Expand or modify a system to service new purposes or improve workflow
- Annually carry out risk assessments and intrusion prevention initiatives to ensure the integrity of the hospital, its patients, and employees
- Ensure proper technical change practice is implemented and practiced
- Oversee the activities of various IT staff to make sure proper support is in place for Incidents, Problems, Requests, and Changes.
- Understand business technical requirements and provide viable and in time solutions.
- Carry out technical changes within an ITIL framework and in coordination with stakeholders.
- Respond to critical technical issues to resume operations back to normal with minimal impact.
- Take part in application release and new patches and features to ensure they safely roll out to production with proper testing and validations.
Education:
- Bachelors in Computer science, Information Systems, or equivalent.
- Certified in ITIL, PMP, Six Sigma, and Agile.
Qualifications:
- 12+ years of experience working in IT operations management or directing, supervising technology teams, and overseeing large information technology projects
- Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
- Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
- Excellent leadership and decision-making skills
- Strong knowledge of project management principles
- Experienced leading, and supporting IT Operations
- Excellent in documenting and developing Standard Operating Procedures, Infrastructure Design, Processes, and business requirements.
Preferred Candidate Must Have:
- Experience working within a Medical/Healthcare environment, including working knowledge and experience with HIPAA
