at MC Machinery Systems Inc. in Elk Grove Village, Illinois, United States
Job Description
Job Title: SEDM Applications Engineer
Department: Sales Engineering
DESCRIPTION:
Primary purpose of this job function is to exercise independent judgment and discretion to resolve application-related machine operation problems of company/customers. In addition, job incumbent must be able to exercise independent discretion and judgment to determine best training methodologies and train customers on how to process material in a production environment in an effort to improve/enhance the performance of industrial machinery. Collaborate with Applications Engineers to prepare and carry out marketing efforts with the purpose of securing business from prospective customers. Support sales efforts by performing test cuts and demonstrations for prospective customers. Regional applications engineers focus primarily within the territory they are assigned to but can be utilized throughout North America as needed.
ESSENTIAL RESPONSIBILITIES:
Independently review, evaluate and resolve applications-related problems at customer sites with the overall intention of improving and enhancing performance of customer's electrical discharge machinery
Provide timely, appropriate responses and resolutions to customer reports, and as necessary, determine whom else at MC Machinery to involve in customer problem solving
Exercise independent judgement and discretion to create solutions for customers in addressing applications-related problems
Diagnose application-related problems and troubleshoot via telephone
Increase sales and MC Machinery revenue by identifying customer opportunities for sales and engaging in such activity when so identified
Provide high power processing training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and enhance the performance of the machinery and optimize its usage for their particular needs
Exercise independent judgement and discretion to create training programs for customers
Communicate professionally and effectively with customers
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently and use judgement to determine customer problems without direct supervision
Ability to interact with customers in a way so as to maintain customer confidence in MC Machinery and MC Machinery product
Ability to identify opportunities to sell customers additional MC Machinery products and to sell product in such opportunities
Considerable knowledge and the ability to apply the principles and practices of application engineering to the functionality of electrical discharge machinery
Comprehensive mastery of applicable industry standards and the ability to draw upon that knowledge to create innovative solutions to customers' challenges
Knowledge and ability to apply industry standards that may not be completely applicable to the work and may require adaptation, modification or deviation
Ability to effectively document and communicate ideas, strategies, problems and solutions in both verbal and written forms to colleagues and customers
Ability to create strategic and effective solutions to customers' problems
Comprehensive knowledge of the principles and practices or application engineering to electrical discharge machinery
Working knowledge of CAD/CAM software and its functions
CNC programming skills
Ability to operate computer using windows operating systems
Excellent oral and written communication skills
Ability to work in a fast paced, team environment
Travel if necessary, current valid drivers' license required
EDUCATION AND EXPERIENCE:
A minimum of 2 or more years of experience operating, programming, setting up and developing processes for electrical discharge machinery is preferred. Training may be provided for the candidate that has 2 or more years of machine shop experience.
