at Shimadzu Scientific Instruments in Chicago, Illinois, United States
Job Description
Description
WHO ARE WE?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
WHAT CAN SHIMADZU OFFER YOU?
Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
Competitive Compensation: Day 1 Benefits and competitive salary.
Retirement Benefits: Matching 401K and a Profit-Sharing Program.
Health Benefits: Flexible Spending/Health Savings Accounts.
Performance Bonuses: Variable Pay Plan for commission and incentive roles.
Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
Education: Tuition Assistance Program for both graduate and undergraduate levels.
Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
Well-being: Comprehensive Corporate Wellness Program.
Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
ADDITIONAL COMPENSATION:
For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).
POSITION SUMMARY:
The individual in this position is responsible for a wide variety of service-related support functions including, but not limited to, the repair, maintenance, and performance of IQ/OQ/PT of assigned products. The products are to include SSI owned demo equipment, instruments returned from customers and customer owned products.
This position is responsible for repair, maintenance and installation of assigned products.
This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.
ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Providing repair and maintenance support on assigned products. (Daily)
Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations. (Daily)
Timely submission of all required paperwork and documentation as required. (Daily)
May complete in-house bench repair work from time to time, while majority of work time will handle field service calls under limited supervision. (Daily)
Day and overnight travel in the local region to include possible assignments in a neighboring region. (Weekly)
Provide customers and field personnel with telephone technical support, repair parts shipments and documentation required to effect instrument repairs, maintenance, and installations. (Daily)
SCOPE:
This position's primary focus is to learn how to provide quality, efficient service to our customers and to support the regional staff in the performance of the same. Engineers will be assigned as specific territory/customers as they continue to develop their service skills.
KNOWLEDGE REQUIREMENTS:
CASUAL
WORKING
THOROUGH
Training/Mentoring Skills
Japanese Culture
Chemistry
Electronics Knowledge
Organizational Skills
Communication Skills
Mechanical Knowledge
Computer Literate
Troubleshooting Skills
Inventory Knowledge
Analytical Instrumentation
Customer Relations Skills
Report Preparation
PROBLEM SOLVING REQUIREMENTS:
Incumbent should be proficient at effectively and efficiently troubleshooting and repairing instrument problems, performing installations, and providing, when necessary, customer and staff training.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Incumbent should have at least Associate degree in Electrical Engineering or Technology; while a bachelor's degree is preferred. At least four (4) years of field or... For full info follow application link.
Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
