at Sedgwick in Springfield, Illinois, United States
Job Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Vice President – Operational Excellence
PRIMARY PURPOSE : Strategically plans and implements the optimization of the Ancillary Care Networks supply chain, oversees revenue cycle management processes, and drives overall program effectiveness within the ancillary services business.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Ancillary Care Supply Chain Optimization
+ Develops and implements strategies to maximize supply chain efficiencies, ensuring timely delivery of medical products and services while minimizing costs.
+ Leads a team focused on managing the cost of goods sold and utilization of best products and providers to maximize profitability.
+ Partners closely with Network Development team to address product gaps or geographic locations that need to be served.
Revenue Cycle and Accounts Receivable Management
+ Oversees and optimizes revenue cycle processes, from order intake to bill collections to ensure bills are paid timely, in conjunction with Finance stakeholders.
+ Leads accounts receivable inventory, including monitoring and reducing days sales outstanding (DSO) to optimize cash flow and financial performance.
Operational Improvement and Analysis
+ Identifies opportunities for process improvement and leads initiatives to streamline operations and enhance overall efficiency.
+ Owns the product catalog, ensuring accuracy, completeness, and alignment with organizational goals and customer needs.
+ Drives operational excellence through effective collaboration with teams across multiple functional departments, including Casualty, Procurement, Finance, Marketing, IT and Customer Service.
+ Analyzes data utilizing tools such as Excel and Business Objects to conduct trend analysis, derive actionable insights, and support data-driven decision-making processes.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
+ Performs other duties as assigned.
+ Travels as required.
SUPERVISORY RESPONSIBILITIES
+ Provides support, guidance, leadership and motivation to promote maximum performance.
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
QUALIFICATIONS
Education & Licensing
Master’s degree in healthcare administration, business administration, finance or a related field, from an accredited college or university preferred.
Experience
Ten (10) years of related experience in healthcare operations, with a focus on supply chain management, revenue cycle management, and process improvement or equivalent combination of education and experience required. Lean Six Sigma / Agile Project Management credential highly preferred.
Skills & Knowledge
+ Excellent verbal and written communication skills, including the ability to clearly articulate complex concepts and influence stakeholders at all levels of the organization including clients and vendors
+ Detail-oriented mindset with a focus on continuous improvement and achieving results.
+ Strong analytical skills and the ability to think strategically, with proficiency in Excel and business intelligence tools such as Business Objects.
+ Proven track record of success in managing cross-functional projects and driving operational improvements.
+ PC literate, including Microsoft Office products
+ Strong time management and organizational skills
+ Proven management/leadership skills
+ Excellent negotiating skills
+ Ability to create and complete comprehensive, accurate and constructive written reports
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical : Computer keyboarding, travel as required
Auditory/Visual : Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($130,000 – $150,000 ) . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
