at NorthShore University Health System in Evanston, Illinois, United States
Job Description
Patient Scheduling Representative I - Psychiatry
Position Highlights:
Position: Patient Scheduling Representative I - Psychiatry
Location: Evanston, IL
Full Time/Part Time: Full Time
Hours: Monday-Friday, between 7:30am-5:00pm
Travel: to other offices as needed
What you will do:
Utilize Epic to schedule all new and established patients in accordance with patient and physician preferences, physician availability, and practice protocols.
Communicate information to patients regarding referrals and what they need to bring with them to their appointment.
Maintain physician templates.
Work with clinical staff to monitor physician schedules to ensure optimal patient flow and distribution of resources.
Coordinate same day add-on and urgent appointment requests with clinical staff, physicians, and patients
Receive, keep track of, and organize provider requests
Apply knowledge of block time policies and procedures to ensure optimal utilization
Enter referrals for service and obtain pre-certification, as needed. Communicate status with patient and handle cancelations or reschedules if denied
Facilitate pricing, coding, and other insurance related questions between patient, billing departments, and practice manager.
Ensure patients receive appropriate instructions surrounding their appointment
Coordinate neuro-psych testing and bariatric evaluations
Communicate any delays or unanticipated results to physician
Confirm patient insurance and subscriber information
Develop and utilize workflows related to waitlists
Create psych guarantor accounts
Check benefits and explain them to the patient
Confirm appointments
Manage work queues.
What you will need:
Education: High school diploma, GED or equivalent work experience required
Experience: Experience as a Patient Support Associate for 6 months or related experience and/or training
Skills:
Must be able to perform multiple tasks, problem solve, and produce detailed, precise work product.
Must be able to work independently with minimal supervision.
Must be able to use Outlook and utilize multiple computer applications and operating systems concurrently.
Working knowledge of Microsoft Office programs preferred.
Epic knowledge and experience preferred.
Must be a team player and possess excellent communication and customer service skills.
Must have excellent organizational skills and the ability to prioritize tasks.
Knowledge of health insurance plans a plus.
Knowledge of mental health guidelines and mental health code
Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Visa Sponsorship Available (Nursing and Lab roles)
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.