at Xylem in Morton Grove, Illinois, United States
Job Description
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Global SAP S4 Service / Asset Management IT Lead !
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) !
THE ROLE :
The Global SAP S4 Service / Asset Management IT Lead will identify and define a Global strategy that innovates, simplifies, delivers, and supports Xylem’s ERP ecosystem. The Lead will serve as an expert resource to Lead the Global Xylem ERP Program for the Service / Asset Management process. This includes co-creating & rolling out the Global Template Definition, Build, Localization, and Deployment across the Globe.
This role also requires the Lead to harmonize the Service / Asset Management solutions with other enterprise technologies, including but not limited to data management, business intelligence, sales and operations, manufacturing, and engineering solution sets throughout their respective lifecycles.
The Lead will interact with all levels within the company, including technical and business leads across various functional organizations who will help define the strategic approach within a complex and diverse ERP landscape. They will oversee Service / Asset Management projects to execute the roadmap most efficiently and effectively, including implementation, configuration, development, and operational support of all ERP systems. The Lead will provide technical and people leadership and bring deep hands-on ERP experience.
Responsibilities:
Strategic Planning
Collaborate with IT leadership, business leadership, and internal and external subject matter experts to define and align the ERP strategy with Xylem’s and IT’s overarching strategies. Continuously seek to improve the ERP Service / Asset Management ecosystem and streamline operations to improve performance, reduce costs, and increase agility to respond to changing business needs.
Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP plan and make a strategy with the overarching Xylem information systems architecture, standards, and methods. Participate as a critical contributor to the ever-evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams.
Development and Operations
Oversee the ERP Global Service / Asset Management processes, a team that provides Global development, configuration, and operational support. Collaborate with Enterprise Applications Peer process leaders to manage demand, set priorities, and estimate and deliver projects within scope, schedule, budget, and quality metrics. Ensure the ERP Service / Asset Management landscape’s security, availability, and performance.
Build innovative solutions to reduce complexity and simplify the application landscape-source internal and external technical resources. Balance business needs with practical and agile software development practices. Establish standards and tools across the Service / Asset Management team based on industry best practices, leveraging agile, iterative, and waterfall development methodologies and DevOps processes as appropriate.
Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts, and external vendors to provide end-to-end support of Global ERP applications and supporting systems and services. Help establish Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated Service / Asset management issues/incidents.
Oversee project management activities for ERP Service / Asset Management projects where needed. Collaborate to standardize critical processes and systems. Ensure adherence to all defined policies, procedures, and standards. Collaborate with the Training and Communications team to provide end users a Service / Asset Management.
Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability, and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems.
Staff Management
Provide training, coaching, mentoring, supervising, and evaluation of staff to maintain optimum performance in job duties. Create accountable, motivated, and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems. Coach direct reports to develop, nurture, and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team and the business partner organization and escalate to leadership as required.
Governance
Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the Service / Asset Management team in governance bodies, including architecture, change and demand management committees, and strategy discussions. Ensure compliance with all statutory and legal requirements in countries where ERP systems are used and support Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems. Help establish and participate in ERP System User Groups.
Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development, and approve relevant project documentation.
Additional Responsibilities
Ensure successful Level 2 and Level 3 application support activities. Establish and ensure that SLAs are met or exceeded in the Supply Chain. Proactively monitor and report on SLA performance.
Collaborate with the Training and Communications team to develop effective e-learning training materials and delivery methods.
Lead monitoring activities for all Service / Asset management processes to ensure conformance to local statutory requirements and corporate policies and standards. Stay abreast of current rules to ensure compliance.
Keep current with new technologies and trends. Review and evaluate the capabilities of existing systems and recommend solutions for replacing or improving ineffective systems or processes. Identify and implement best practices.
Manage direct reports and the virtual Service / Asset management team to deliver solutions to meet business needs. Provide training, coaching, mentoring, supervising, and staff evaluation.
Provide appropriate information for input to the department budget process. Manage within budget or obtain business partner and IT upper management support for out-of-budget expenditures. Keep spending aligned with corporate policies. Collaborate with the PFA assigned to IT, who facilitates the financial aspects associated with IT’s operations.
Contribute to the definition of IT standard processes and procedures. Assure staff adheres to all established IT standards, processes, procedures, and guidelines. Perform related duties and fu