Director, Customer & Channel Management

at Pfizer in Lake Forest, Illinois, United States

Job Description

At a time of rapid market evolution, account consolidation, increasing account influence and a shift in the definition of value in the oncology marketplace, Pfizer Oncology has built a leading customer and channel management function supporting the Oncology Accounts Group and the National Accounts Team. The Pfizer Oncology portfolio has grown to 20+ products and includes market-leading breast cancer and prostate cancer medicines, emerging market leadership in bladder and blood cancers, a leading portfolio of precision medicines with complex diagnostic challenges, a leading oncology biosimilars portfolio, and a mix of oral and IV products with very complex but different distribution and provider cost recovery dynamics.

The Director, Oncology Customer & Channel Management will be a key member of the Oncology organization focused on innovative customer and channel strategy and analytics for the largest oncology group practices and growing Community Oncology Aggregators in support of the full portfolio of products.

The Director, Oncology Customer & Channel Management will report directly to the National Accounts Team Leader of the Oncology Accounts Group.

Responsibilities will include:

+ Maintain and advance GPO and aggregator channel management – the integration of product strategy, GPO/aggregator contract design, contract performance, and execution and the mastery of analytics across data sets

+ Lead high profile cross functional efforts including primary accountability for strategy, design and execution of the most innovative transactional arrangements with organizations of growing data sophistication

+ Act as National Accounts liaison to Portfolio Acceleration team. Partner to build analytics dashboards to track and inform brand teams of trends in oncology large group practice and provider network customer segment.

+ Responsibility for formulating Value Based Contracting strategy, performing analytics around potential VBAs and performance of in-market VBAs, and leading customer interactions as we build out provider VBAs across the portfolio and across co-promotes

+ Partner with National Account Directors as the lead support for efforts to advance to innovative partnerships with GPOs / large Oncology network aggregators

+ Build out a comprehensive Pfizer Oncology Buy and Bill overview with focus on provider contracting dynamics (market overview, competitive landscape, buy and bill dynamics, pricing & contracting considerations).

+ Lead efforts to conduct organized provider customer experience research. Set baseline and track customer engagement impact and competitive activity over time.

+ Work with the National Accounts Team Leader and Oncology Accounts Group Lead on project-based work supporting the Organization

+ Specifically assess opportunities and analyze performance in Community Oncology provider practice networks (e.g., ONE Oncology, Athena, AON, Solaris) andcustomer archetypes

+ Synthesize insights re: oncology large group practices and large provider networks to inform account strategies

+ Help lead new value definitions enablement planning and execution

+ Partner with Oncology Solutions Account Directors and Key Account Directors, sales leaders, portfolio and customer brand marketers to integrate aggregator and GPO insights into sessions at National Meetings, quarterly reviews and operating plans

+ Work with OSAD, KAD and Sales teams to enable account cross functional teams to mobilize around local market dynamics with analytics and training

+ Track metrics for success

+ Develop and execute oncology GPO and aggregator insights, briefs and training for a range of Oncology HQ and customer facing colleagues


Required 7 years pharmaceutical industry experience strong preference for those with Market Access or Contracting experience. Marketing channel management and/or strategic planning experience is a plus.

- Bachelor’s degree required. MBA preferred

- Track record of strong performance, teamwork, creativity

- Strong strategic and analytical thinking abilities

- Strong verbal and written communication skills

- Acts decisively

- Demonstrated execution and project management skills, with an ability to work very proactively and under tight timelines

- Teamwork skills and ability to collaborate with colleagues from multiple functional areas

- Strong Leadership experience preferred

- Ability to manage and prioritize multiple activities Preferred

- Experience in Oncology marketplace is preferred

- Experience in account management or account management support functions

- Managed Care or Customer Strategy experience and in depth understanding of the healthcare market This is an individual contributor role.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Relocation support available

Other Job Details

Work Location Assignment:US Pfizer location.

Individual will be required to travel on occasion as needed by the business.

Last Date to apply: June 20, 2024

The annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | ( Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of

Copy Link

Job Posting: JC261077739

Posted On: Jun 10, 2024

Updated On: Jun 24, 2024

Please Wait ...