Specialty Care Operational Excellence Sr. Manager

at Pfizer in Lake Forest, Illinois, United States

Job Description


The Specialty Care Operational Excellence Sr. Manager is an integral member of the Global & US Medical Affairs Teams, and the Operational & Change Excellence Team. The Specialty Care Operational Excellence Sr. Manager supports the development and implementation of key assigned Global / US category-led initiatives that have an impact on multiple Medical Affairs stakeholders and markets.They combine organizational, project management, financial excellence and understanding of Medical Affairs strategic priorities, with the goal of seamless execution of medical plans.

They are a part of a working environment where colleagues understand and exhibit customer-focused medical professionalism with honor and integrity. The role reports to the Specialty Care Operational Excellence Team Lead with strong dotted line to the Global and/or US Specialty Care Medical Affairs Team Leads and closely collaborates with the Global Medical Affairs and US Categories Medical Affairs colleagues, Operational & Change Excellence Colleagues, and cross functional partners.


Strategic and Organizational Alignment and Initiatives

+ Supports the assigned Asset or Field Medical Affairs Lead(s) to drive alignment and coordination of goals, priorities, and efforts across Medical Affairs categories and asset teams, and with other cross functional partners.

Project and Operational Support

+ Supports assigned Asset or Field Medical area activities/initiatives such as Ad Boards, medical congresses, and other projects – including tracking key project deliverables, overview of project schedules/timelines, budgets, and plans for project quality, resources, communications.

+ Serves as subject matter expert for applicable/assigned processes and provides operational support and/or guidance to teams as needed. Routinely identifies, shares, and implements best practices; ensuring consistency in overarching processes and systems.

+ Drives the creation/implementation of simple medical processes, working with key stakeholders, to support strategy and execution of Medical Affairs data generation/communication activities

+ Develops and maintains business relationships with key colleagues (Finance, Contracts & Outsourcing, Compliance and Operational Excellence) to ensure ongoing alignment and efficiency.

+ Drives agendas, builds presentations, and supports facilitation of Medical Team meetings, ensuring minutes and actions are recorded and distributed.

+ Develops and leads tracking and analysis of performance / activity measurements (metrics) as appropriate.

+ Collaborates with key internal stakeholders and other Operational Excellence colleagues for consistency and alignment.

Financial Management / Tracking for Asset and/or Field Medical

+ Supports overall financial management and forecasting, with limited oversight, for assigned Asset or Field Medical area budget, working with finance, Medical Leads and other Medical team members as necessary.

+ Partner with Legal, Procurement, finance, and external customers to develop and execute consultant agreements, service level agreements, program schedules, and Confidential Disclosure Agreements, and lead various project management financial activities to ensure timely & compliant invoice routing and approval.

+ Supports project / program budget plan for Asset and/or Field Medical Group to provide management with accurate YTD budget spend.

+ Provides financial guidance and serve as resource for questions.

+ Collaborates with Medical, Finance, and Financial Systems teams (including the Portfolio on Demand (POD) team) to ensure accurate forecasting and budget management.

+ Supports development of the Asset and/or Field Medical Strategic and Operating Plan.

+ Supports Operating Plan process for assigned Asset and/or Field Medical area.


Candidate demonstrates a breadth of diverse capabilities including: the ability to influence and collaborate with peers, and drive operational excellence to achieve meaningful outcomes and create business impact.

+ Bachelor’s degree required + 7+ years of experience in pharmaceutical industry or related fields; or Advanced degree (e.g., masters) + 5+ years of experience in pharmaceutical industry or related fields; or PharmD/PHD + 2+ years of experience in pharmaceutical industry or related fields.

+ Highly skilled in Microsoft Excel, Word, PowerPoint, and Teams.

+ Prior experience in Project Management, Business Operations.

+ Demonstrated results in creating and managing complex projects, including experience in budgetary management and fiscal awareness.

+ Experience with enterprise resource management systems.

+ Leading effectively in a matrix and able to communicate and work effectively with all levels of management.


+ Prior experience in working in Medical Affairs organization is essential and experience in other medical/clinical functions desirable.

+ Understanding and adherence to Project Management methodologies.

+ Cross functional effectiveness: Ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, Corporate Communications, Digital, and Commercial.

+ Ability to manage resources, programs, and multiple projects.

+ Is a role model of Pfizer’s Values of Courage, Excellence, Equity and Joy.

+ Very strong communications and relationship building capacity and ability to listen, understand and integrate country and local needs into global co-created medical strategies and plans.

+ Proven ability to facilitate open discussion and debate among key stakeholders and build relationships through partnering, anticipating needs, fulfilling expectations.

+ Highly motivated with demonstrated track record of high performance and producing outstanding results.

+ Must be independent, pro-active, self-motivated with strong organizational skills and possess the ability to manage priorities, handle multiple tasks with frequent tight deadlines.

+ Excellent at attention to detail and follow-up skills.

+ Knowledge of Pfizer systems including POD, Ariba BOD, EngagePlus..

Required Skills

+ Work in a high paced environment.

+ Strong Decision-Making skills.

+ Entrepreneurial mindset.

+ Strong communication skills and ability to work effectively with senior levels of management.

+ Master at resourcefulness with ability to keep pace with a highly changing environment.

+ Excellent business judgment.

+ Full knowledge and understanding of all relevant applicable SOPs.

+ Proven track record for implementation of projects of strategic importance, on time and within budget.

+ Ability to operate effectively in a heavily matrix organization, with experience managing projects with team members in multiple locations.

+ Influence without authority.

+ Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English.

+ Flexibility, the ability to adapt to change, external environment, project scope and direction.


Flexibility to travel 10% of the time, including potential international travel.

Other Job Details:

Last Date to Apply for Job: June 20, 2024

Additional Location Information: New York, NY; Collegeville, PA; Cambridge, MA; Groton, CT; Bothell, WA, Lake Forest, IL; La Jolla, CA; Tampa, FL

Eligible for Relocation Package: No


The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous

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Job Posting: JC261077742

Posted On: Jun 10, 2024

Updated On: Jun 22, 2024

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