at Brunswick in Mettawa, Illinois, United States
Job Description
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Company Background:
Over the past several years, Brunswick has completed a significant transformation of its business, evolving from a recreational portfolio company with several large divisions operating in disparate markets, to a pure-play marine operating company – the authentic leader in the marine industry. Within this operating model, the purpose of the Business Acceleration division is to expand and diversify marine participation and generate new sources of value for Brunswick through boating services and business model innovation. Business Acceleration primarily focuses on end consumer solutions (B2C) and opportunities that increase new boater participation.
The acquisition of Freedom Boat Club in May 2019 was a game-changer and established Brunswick (and Business Acceleration) as a leader in boat clubs and the Boating-as-a-Service marketplace. The business is exceeding growth, financial and synergy targets. Significant growth opportunities remain in the U.S., Canada and EMEA through a company operated and franchise business model. Over the past few years, Freedom has completed a series of acquisitions of franchise-operated Freedom Boat Clubs and converted them to company-operated, thereby generating regional “super territories” that now include over 15 corporate clubs to manage, operate, scale, and unlock operating efficiencies.
Opportunity: The Business Development Center (BDC) Representative is responsible for promptly responding to incoming leads inquiring about membership to Freedom Boat Club and providing a strong first impression of our brand, offerings, and competitive differentiation. They engage with potential customers to understand their needs and schedule appointments for the sales team. Additionally, they manage and update customer information in the CRM system, conduct timely follow-ups to maintain lead engagement, and provide excellent customer service. This role also involves collaborating with sales and marketing teams to align lead generation strategies and meet performance targets.
Key Responsibilities:
+ Lead Management: Respond promptly to incoming leads via phone, email, and online chat.
+ Customer Interaction: Engage with potential customers to understand their needs and provide relevant information about products and services.
+ Appointment Setting: Schedule appointments for customers to meet with the sales team.
+ Follow-Up: Conduct timely follow-up with leads to maintain engagement and move them through the sales pipeline.
+ Database Management: Accurately enter and update customer information in the CRM system.
+ Customer Service: Address customer inquiries and concerns, providing solutions or escalating as necessary.
+ Performance Metrics: Meet or exceed monthly targets for lead response time, appointment setting, and customer satisfaction.
+ Collaboration: Work closely with the sales and marketing teams to align on lead generation strategies and improve overall customer experience.
Skills & Requirements:
Communication & Interpersonal Skills
+ Clear and professional verbal and written communication
+ Effective team collaboration
+ Maintaining professionalism in all interactions
Customer Service Skills
+ Empathy and understanding of customer needs
+ Prompt problem-solving
Organizational Skills
+ Efficient time management
+ Attention to detail in data entry and follow-up
Technical Proficiency
+ Experience with CRM software
+ Proficiency in Microsoft Office Suite or similar tools
Follow-Up Skills
+ Persistent and reliable lead follow-up
Analytical Skills
+ Data interpretation for performance tracking
+ Assessing customer needs and recommending solutions
Required Experience
+ Minimum 1-2 years of experience in a BDC, Customer Experience, or Call Center Role.
+ CRM, Internet, Outlook Email, MS Word, and Excel Knowledge
Preferred Experience
+ Previous BDC/Customer Service Experience/Call Center in a Marine or Automotive type environment
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, – click here (https://www.eeoc.gov/employees-job-applicants)
Brunswick and Workday (https://www.workday.com/en-us/service-privacy.html?&\rda=/company/service\privacy.php) Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
\#Brunswick Corporation – Freedom Boat Club
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