at Merck in Springfield, Illinois, United States
Job Description
Job Description
Our Technical Service Managers interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively with our territory sales representatives and play a critical role in supporting our customer centric business model.
This field-based position is responsible for providing technical support to sales and marketing for our company’s Animal Health products specific to the US Cattle business. The territory will include Montana, North Dakota, South Dakota and Wyoming. Responsibilities include providing technical support for cattle products and programs, including response to product inquiries and adverse reports in accordance with internal, FDA, CFIA and USDA regulatory policies. The position will require developing research trial protocols, trial monitoring, and summarizing clinical and marketing support trials specific to beef cattle health. Position will be required to maintain contact with key industry professionals to include academic and veterinary-related individuals or groups. Additional duties will include attending and presenting in prominent industry scientific meetings.
Specific Responsibilities
+ Work collaboratively with our company’s Animal Health cattle territory sales representatives to deliver high-quality, research-supported technical and practical information to a variety of customer segments, including veterinarians, cow/calf, feedlot, and stocker operators, academic professionals, and distributor partners.
+ Involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions, adverse event reporting, dealing with cattle health issues in customer operations, customer complaints and education on new products.
+ Participate as a scientific speaker on the agenda of key beef cattle industry events where needed by communicating non-proprietary company research and representing our company’s Animal Health as a source of highly valuable technical expertise, with a primary focus on the beef industry.
+ Assist research and development team with product evaluation, licensing trials, and product development. Perform field trial evaluation of newly licensed products to offer technical support information for those products.
+ Work with marketing team on key business initiatives to aid in development of technical and marketing brochures for our company’s Animal Health products.
+ Act as a liaison between our company’s Animal Health and prominent researchers in university, government, and private settings to supply a stream of information regarding innovative products and developments.
+ Provide sales force training as well as guidance on product implementation for external customers.
+ Travel will compose at a minimum 50% of incumbent’s time. Travel responsibilities will be prioritized by value of customer and return of travel investment.
Position Qualifications
Education Minimum Requirement:
+ Must have a Doctor of Veterinary Medicine (D.V.M)/ VMD degree.
Required Experience and Skills:
+ Must have minimum of 5 years cattle production and veterinary medicine and/or animal science experience.
+ Excellent verbal and written communication skills.
+ Public speaking in front of both small and large groups.
+ Strong interpersonal skills, with demonstrated skills in building relationships with clients, customers, and key opinion leaders.
+ Ability to work in a team environment.
+ Demonstrated leadership skills.
+ Ability to digest extremely technical information and present it in understandable terms to lay people.
Preferred Experience and Skills:
+ Experience and skills in designing and conducting research experiments.
+ Veterinary license in at least one state.
+ An advanced degree (MS, PhD) in an animal science or veterinary medicine-related field (i.e. veterinary sciences, epidemiology, immunology, ruminant nutrition, physiology of reproduction, etc).
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NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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