at Hy-Vee Food Stores in Peoria, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Donut Finisher
Department: Bakery
FLSA: Non-Exempt
General Function
Responsible for finishing donuts, bagels, and danishes to be sold to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager; Baker; Apprentice Baker
Positions that Report to you: None
Primary Duties and Responsibilities
+ Provides prompt; efficient; and friendly customer service by exhibiting caring; concern; and patience in all customer interactions and treating customers as the most important people in the store.
+ Smiles and greets customers in a friendly manner; whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible
+ Answers the telephone promptly when called upon; and provides friendly; helpful service to customers who call.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
+ Prepares work area and equipment for donut finishing.
+ Removes donuts and rolls from freezer and prepares for finishing.
+ Place Danish and cinnamon rolls in proof box.
+ Heats donuts and rolls in oven prior to glazing or icing. Ice and garnish rolls for the donut case.
+ Review special orders and prepare as needed.
+ Cleans work area.
+ Prepares icings and glazing area for the next day.
+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
+ Works with customers at the counter as necessary.
+ Assists in other areas of store as needed.
+ Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
+ Must be able to follow written; verbal or diagrammatic instructions; several concrete variables.
+ Must be able to perform simple additionand subtraction; copying figures; counting and recording.
+ Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
High school or equivalent experience and six months or less of similar or related experience.
Physical Requirements
+ Must be able to physically perform medium work exerting up to 40 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
+ Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with our without correction; color vision.
+ Must be able to perform the following physical activities; Stooping; reaching; standing; walking; pushing; pulling; lifting; grasping; feeling; and repetitive motions.
Working Conditions
Has daily exposure to noise and equipment movement hazards. There is weekly exposure to dangerous chemicals/solvents.
Equipment
Oven and glazing table.
Contacts
Has daily contact with customers.
Are you ready to smile, apply today.
