at DecisionPoint Corporation in Scott Air Force BaseScott Air Force Base, Illinois, United States
Job Description
Computer Support Administrator (CSA) DCRIOS II
ID
2023-2332
Job Locations
US-IL-Scott AFB
Category
Information Technology
Type
Regular Full-Time
Overview
DecisionPoint is seeking an experienced Computer Suppor Administrator to join our team!
This position is onsite in O'Fallon IL.
Duties & Responsibilities
Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).
Qualifications
Clearance Required:
TS/SCI
Degree and Years of Experience:
Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
Required Certifications:
Must have one of the following certifications: Security+, CND or GICSP.
Required Skills:
Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
Experience in updating, patching, and troubleshooting Microsoft Windows based systems
Experience loading, configuring, and troubleshooting software applications
Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
Must be self-motivated and able to perform with little to no supervision
Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution
Preferred Skills/ Qualifications:
Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
Experience using the Remedy & ServiceNow Ticketing System
Experience in tracing lines
Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian
Additional Requirements:
May also need to pull cables to support the installation of new workspaces
Our Equal Employment Opportunity Policy
EEO and Affirmative Action Policy:
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
