at Aspire of Illinois in Hillside, Illinois, United States
Job Description
Are you passionate about making a difference in people's lives? Aspire is seeking a dynamic and empathetic individual to join our team as a Services Ambassador. As the welcoming face of Aspire, you will play a crucial role in guiding newcomers through our services and programs, ensuring a smooth and supportive transition.
We offer:
· Salary $50,000 per year
· Sign-on bonus of $3,000 (Paid out in two installments)
· Referral bonuses
· Paid training
· Retirement plan with matching contributions
· Health and insurance benefits
· Paid time off benefits
· And more! (see benefits list below)
Services Ambassador Summary:
The Services Ambassador serves as the welcoming face and in-person point of contact for people entering Aspire’s services, collaborating with the Program Admissions Specialist and various service department leaders. The role is pivotal in guiding newcomers through the intake and orientation process, ensuring a smooth transition into our programs and services. The responsibilities include representing Aspire services from a sales and marketing lens, as well as acting as the tour guide for people interested in Aspire services, understanding their needs and marketing Aspire services accordingly. This role requires at least three days a week in person at various locations, as needed. The locations include Academy North (Waukegan), Academy South (Hillside), the Shannon Center (Hillside), and external marketing and networking events.
Services Ambassador Responsibilities:
The following represents the primary position responsibilities, but other related duties may be assigned to meet the organization's needs.
Customer Engagement:
- Engage with prospective referrals, families, and referral sources to understand their needs, challenges, and preferences.
- Build rapport and establish relationships to foster trust and credibility.
Service Presentation:
- Articulate the features, benefits, and value proposition of Aspire services or services.
- Deliver persuasive presentations tailored to the needs and interests of the target audience.
Welcome and Orientation:
- Act as the in-person contact for people seeking Aspire services or seeking to build a referral pipeline.
- Provide a warm welcome and comprehensive orientation to familiarize newcomers with Aspire programs, services, and organizational culture.
- Collaborate with the Program Admissions Specialist and service leaders to ensure people seeking Aspire services receive the best possible representation of Aspire.
Information Sessions and Meet-and-Greets:
- Organize and facilitate information sessions and meet-and-greets to provide people with an opportunity to learn more about Aspire services, meet team members, and connect with peers.
Program Tours and Observations:
- Arrange tours of program spaces and facilitate immersion days and clinical observations to help referrals better understand our services and determine Aspire’s suitability for their needs and preferences.
- Collaborate with the Program Admissions Specialist and service leaders to ensure people seeking Aspire services receive the best possible experience of Aspire’s facilities and services.
