at Schneider Electric USA, Inc. in Westmont, Illinois, United States
Job Description
Schneider Electric USA, Inc. seeks a Digital Customer Experience Product Owner in Westmont, IL.
Job Description: The primary responsibility of this role is to transform the digital customer experience for Power Products NAM across the entire lifecycle of product delivery from design & quote to install & maintain, focusing on updating and creating digital tools and processes that influence customer’s buying decision. This includes the following specific duties: Analyze existing customer and partner journeys, study, competitive landscape, create customer journey maps, and education about potention for digital lifecycle tools. Translate stakeholder requirements into a product roadmap. Assist in the development and maintenance of prioritized solutions and maintain roadmap with well - defined requirements and business reasoning. Assess value, develop cases, and prioritize stories ensuring that selected work is maximizing value and aligned with the digital strategy. Work with stakeholders and executive leadership to develop business cases. Direct execution teams to take concepts to full release. Responsible to define the go to market and ensure it is verified and tested with customers – both internal and external. Eligible for remote work up to 4 days per week.
Requirements: Position requires a Master’s or Bachelor’s degree, or foreign equivalent, in Engineering (any), Computer Science, Business Administration, or closely related field, and progressive, post-Bachelor’s experience (5 years with Master’s or 7 years with Bachelor’s) in product management, technical team leadership, or related occupation, which must include at least some experience in the following skills: Managing electrical products using energy management product suite; Using SE NAM lifecycle tools in a plant environment (ACE product selectors, SE advantage, EPC, ALM, Agile, OLM, JIRA, Web Onyx); Performing business analysis using data science tools and processes; Transforming customer lifecycle for energy management officers using knowledge of sustainability strategy, priorities, and metrics; Working with stakeholders and customers to understand market needs; and Creating business cases for roadmap projects.
EOE.
To Apply: Visit http://careers.se.com and search Req#72521
