Solar Programs Project Manager - Consumer Protecti

at Cohen Ventures, Inc Dba Energy Solutions in Chicago, Illinois, United States

Job Description

We are currently?seeking a full-time Solar Programs Project Manager - Consumer Protection?to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of various Distributed Energy Resources (DERs) including distributed solar, energy storage, demand response, microgrids, and electric vehicle grid integration. These leading-edge energy technologies are critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.
This unique market opportunity, paired with Energy Solutions' mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future.
This position will be a part of the Consumer Protection Team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!
Daily responsibilities include but are not limited to:
Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines Program
Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies
Help identify ways to strengthen consumer protections in the Program
Document and categorize complaints received
Draft pre-disciplinary letters to vendors alleged to have violated Program requirements
Update public-facing Consumer Protection Database
Follow established SOPs for complaint resolution, including communicating directly with solar vendors and customers
Document statistics contributing to disciplinary and complaint reporting
Perform periodic review of registered vendor marketing materials to ensure compliance with Program guidelines
Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines
Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
Minimum qualifications:
A minimum of 2 years of relevant work experience in consumer protection and/or customer service
A bachelor’s degree
Strong written and verbal communication skills
Exceptional attention to detail and ability to handle multiple cases
Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)

Desired qualifications:
Knowledge of solar energy concepts and terminology
Prior experience in consumer protection and/or customer call center operations
Proficiency in Spanish, including written communication
Experience with Salesforce
Compensation is commensurate with experience within the pay band of $65,000 - $75,000 / Annually

Energy Solutions is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants.