at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
See What We're All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for four consecutive years in 2020, 2021, 2022, and 2023.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance
As an Inside Service Technician (internally referred to as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email to assist in repairs on warranty and non-warranty foodservice equipment - specifically, cold-side units! After completing the onboarding process, you will alsohave the opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
A Typical Day
Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
You will work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.
To Land This Opportunity
You have experiencein electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
You are fluent in English and have excellent written and verbal communication skills
You're confident using a computer and navigating programs such as MS Word & Outlook
You're passionate about troubleshooting and finding innovative solutions to difficult problems
You have the ability to multitask and thrive in a fast paced, team atmosphere
About Your Future Team
Our Technical Service group is full of high-performing team members who have a passion and enthusiasm to work hard and play hard!
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
