at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role/ Department: Associate Consultant, HR Learning and Development/Talent Management
This role requires an experienced professional with a proven track record of supporting Learning Management Systems to join our LMS Admin team. You much have excellent organization and communication skills along with a history of participating in process improvement initiatives to improve overall efficiency. This role is responsible for end user support, reporting, testing, communications, calendars, course scheduling, and Learning Management System (LMS) administration.
The key responsibilities of the role include:
Act as a Superuser on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities.
Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner.
Provide local support to the Learning Facilitation and Design teams in Chicago. Create, run and distribute Analytics Reports.
Contribute to the creation and maintenance of Standard Operating Procedures for all work processes.
Create marketing and communications resources to effectively market our learning offerings.
Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.)
Able to identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts
Work effectively as a team member but also independently.
May coach junior staff members on new skills and/or act as an onboarding buddy. May have direct interaction with mid-to-senior level leaders
May facilitate routine training programs for enterprise-wide training needs such as onboarding.
May support team on vendor usage and contract management, training and system requirements, and completion deadlines for courses.
Work towards becoming proficient in all areas of the job
Skills/Qualifications:
Advanced proficiency - Communication skills (verbal and written).
Advanced proficiency - Organizational skills and attention to detail
Intermediate proficiency - Analytical and problem-solving skills.
Intermediate proficiency - Project Management
Intermediate proficiency - Customer service and support
Intermediate proficiency - Learning Platforms
Intermediate proficiency - MS Office Suite (specifically MS Excel)
A College or University degree and/or some relevant work in training area for a financial services environment is required.
The successful candidate will benefit from having:
Related Industry qualification (e.g., SHRM) / or studying towards
Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Working with Us:
As a Northern Trust partner,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
