at Insight Global, LLC in Chicago, Illinois, United States
Job Description
Job Description
The Head of US IT Service Management (ITSM) plays a crucial role in overseeing the delivery of IT services and ensuring alignment with the bank’s business objectives. This role requires a deep understanding of ITIL (Information Technology Infrastructure Library) frameworks, as well as experience in implementing and optimizing ITSM processes within a banking environment. The incumbent will lead a team responsible for managing incidents, problems, changes, and service requests, while driving continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 10 years of experience in IT service management, with at least 5 years in a senior leadership role, preferably within the banking or financial services industry.
- Deep knowledge of ITIL frameworks and best practices, with hands-on experience in implementing and optimizing ITSM processes, tools, and metrics.
- Experience with ITSM toolsets such as ServiceNow, including configuration, customization, and reporting capabilities. Advanced degree or professional certifications in ITSM (e.g., ITIL Expert, ISO 20000) preferred. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
