at Huntington National Bank in Downers Grove, Illinois, United States
Job Description
Description Job Summary:
Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
+ This shift will be M-F, 12pm – 9pm ET with rotating Saturdays (approximately 1 Saturday a month)
Basic Qualifications:
+ High school diploma or GED
+ 1 year of customer service experience
Preferred Qualifications:
+ Call Center experience
+ Must have a desire to educate and assist troubled customers
+ Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
+ Ability to understand complex processes
+ Must be able to easily adapt to change and embrace continuous improvement
+ Must be goal-oriented and self-motivated
+ Must be comfortable using a computer and keyboard
+ Working knowledge of consumer and collection law
+ Knowledge of CACS, RMS and HOGAN systems helpful
#LI-Hybrid
#LI-ML1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)No
Workplace Type:
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.
