at The Cary Company in Addison, Illinois, United States
Job Description
What’s the Gig?
We’re looking for someone who’s passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers’ experiences. You’ll be the go-to person for everything customer-related – from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement! What You’ll Be Doing:+ Creating Raving Fans: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more!)
+ Mastering the Multitask: Juggle multiple tasks like a pro, while staying organized and keeping your cool.
+ Problem-Solving Ninja: Tackle customer issues head-on, finding creative solutions that make everyone happy.
+ Building Relationships: Connect with customers on a personal level, building trust and loyalty.
+ Collaborating with the Crew: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience.
+ Staying Ahead of the Game: Proactively identify opportunities to improve our processes and enhance customer satisfaction.
Who You Are:+ A People Person: You genuinely enjoy interacting with others and have a knack for building rapport.
+ A Positive Force: You bring good vibes and a can-do attitude to everything you do.
+ A Problem Solver: You’re not afraid of challenges and love finding creative solutions.
+ A Tech-Savvy Communicator: You’re comfortable with technology and have excellent written and verbal communication skills.
+ A Team Player: You thrive in a collaborative environment and are always willing to lend a hand.
+ A Degree-Holder (Bonus Points!): A bachelor’s degree is preferred but not required if you’ve got the skills and experience to rock this role.
Why Join Us?+ We’re More Than Just a Company: We’re a tight-knit team that values collaboration, creativity, and having fun.
+ We Invest in You: We offer opportunities for growth and development, so you can reach your full potential.
+ We Celebrate Your Wins: We recognize and reward hard work, because we know that your success is our success.
Ready to Rock? If you’re looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you!Perks:
+ Medical, Dental, Vision Insurance
+ Life and Supplemental Insurance
+ 401K Provision
+ Short Term Incentive Plan
+ Profit Sharing
+ HRA
+ Cafeteria Plan
+ Seasonal company sponsored events
+ Work/Life Balance
+ Childcare Reimbursement Program
+ 9/80 Scheduling Option (following 1 year of employment)
A little about the company:+ Been around since 1895.
+ Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
+ Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
+ We distribute rigid packaging products and industrial filtration.
+ We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
+ We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
+ Privately owned
We work to build autonomy, connectedness and confidence in your role+ Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
+ We have various committees employees can join (Culture Committee and Cary Cares)
+ Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
+ Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
People that are successful in our culture/company have the following characteristics:+ Positive/optimistic
+ Open Minded, but still look for ways to make our systems better
+ Curious/Inquisitive
+ Customer-Focused (ease of doing business for our customers)
+ Supportive of Co-workers
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