at Robert Half in Homewood, Illinois, United States
Job Description
Description
We are providing an exciting opportunity for a Customer Service Representative in the transport industry. This role is based in HOMEWOOD, Illinois, and offers a long-term contract employment opportunity. As a Customer Service Representative, you will be operating in a high-volume contact center environment, focusing on delivering exceptional service to employees and leaders. The shift schedule is 7:00am – 7:00pm, 3 days on, 3 days off, 365-days per year, which includes weekends and holidays.
Responsibilities:
- Act as an expert in policy interpretation and applications, specifically related to absence management.
- Handle the intake of all leave and absence requests promptly and professionally.
- Efficiently categorize calls into various medical and non-medical streams.
- Advise employees of absence guidelines and potential violations.
- Make recommendations on absence policy violation actions and communicate with supervisors.
- Handle medical-related absence requests for leave management.
- Respond to employee and leader absence requests and inquiries in a timely manner.
- Use case management software to track employee absences, compliance, and violations.
- Log all calls and escalate issues accordingly.
- Maintain a high level of diplomacy, privacy, and confidentiality.
Skills:
- Proficiency in Data Entry
- Familiarity with Switchboard – Phones 1 – 10 Lines
- Ability to Assist Customers
- Experience in Call Center Customer Service
- Knowledge of Customer Account and Customer Invoices
- Familiarity with FMLA, Family Medical Leave, and Leave Administration
Requirements- Proficiency in Data Entry tasks is required
- Experience with Switchboard – Phones 1 – 10 Lines
- Demonstrated ability to assist customers effectively
- Previous experience in a Call Center Customer Service role
- Familiarity with handling Customer Accounts
- Knowledge in managing Customer Invoices
- Understanding of Family and Medical Leave Act (FMLA) and Leave Administration
- Previous experience in handling Family Medical Leave processes
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize effectively
- Excellent problem-solving skills
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent education level required
- Must be able to work the schedule of 7:00am – 7:00pm, 3 days on, 3 days off, 365-days per year, which includes weekends and holidays.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
