at Echo Global Logistics in Mokena, Illinois, United States
Job Description
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview:
Echo's Sales Operations Department is seeking a passionate, self-starter for our Account Executive I role. This role helps our sales team deliver outstanding service by supporting all functions of Echo's clients' shipping needs. This includes providing quotes for shipments, proactively identifying exceptions in the booking, and tracking process, and working with the client to resolve those exceptions. On this team, your work ethic, determination, and customer-first mentality will help you to build, secure and maintain relationships with key accounts while contributing to Echo's long-term growth and success.
Responsibilities:
Utilize Echo's proprietary software to build and manage all shipments assigned to your team
Schedule pickup and delivery appointments based on customer specific needs and priorities
Work with internal partners to ensure that all client shipments are proactively booked and tracked for on-time pickup and delivery
Maintain and follow current operating procedures
Partner with and mentor Logistics Coordinators to share workload and allow prioritization based on client needs
Be an expert using Echo's proprietary technology to perform all tasks required to fulfill client requests
Work with multiple sales reps across multiple sales managers
Qualifications:
BA/BS degree preferred, but not required
Relevant Experience in Logistics, Supply Chain, or Transportation industries preferred, but not required
Excellent written and verbal communication skills
Proficient in Windows Operating systems and Microsoft Office suite
Proven track record of exceptional customer service/handling customer issues
Strong inter-departmental and client relationship building skills
Thrives in a fast-paced, competitive environment that requires multi-tasking and problem solving
What's in it for you?
Competitive base salary w/ exceptional benefits (Medical, Dental, Vision, Disability, and Life Insurance, as well as 401K with company match, Pet Insurance, and more)
Opportunities for professional growth and internal advancement
A collaborative, upbeat, and inclusive work environment
Work-life balance and flexible work accommodations
Lifestyle and wellness perks (PTO, Commuter Benefits, Gym Membership Discounts, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
