at ASM Global in Chicago, Illinois, United States
Job Description
POSITION: Director of Concessions – Salaried / Exempt
GENERAL REPORT TO: General Manager
BUDGETS & FORECAST REPORT TO: Assistant General Manager
OPERATION REPORT TO: Director of Operations
Summary: Under direct supervision of the General Manager, the Director of Concessions oversees all aspects of concession operations within the organization’s venue, ensuring efficient and profitable concession services. This role involves strategic planning, financial management, inventory control, and customer service.
Job Responsibilities and Duties Include but Not Limited to:
+ Implement initiatives to enhance the overall customer experience and loyalty
+ Monitor vendor(s) performance and compliance with contractual terms.
+ Analyze market trends, customer preferences, and competition to identify opportunities for growth and innovation
+ Create annual and quarterly budgets, forecasts, and performance metrics for concession operations
+ Provide coaching and feedback on concession topics to enhance team performance and morale
+ Monitor and analyze concession sales performance, expenses, and profitability
+ Work with Levy to ensure cleanliness, organization, and proper maintenance of concession facilities and equipment
+ Implement security measures to safeguard assets, prevent theft, and ensure a safe environment for customers and employees
+ Foster a culture of exceptional customer service and hospitality within the venue
+ Solicit and respond to customer feedback, complaints, and suggestions to continuously improve service quality
+ Oversee revenue and budget, including cost controls regarding food, beverage, and labor
+ Comply with all applicable policies, rules, and regulations including but not limited to those relating to safety and health
+ Maintain positive relationships with vendors, suppliers, and other external partners
+ Evaluate all aspects of concession initiatives and activities. This includes, but is not limited to food and beverage services
+ Conduct other duties as assigned
Qualifications:
+ Bachelor’s degree in hospitality management, business administration, or a related field (or equivalent experience)
+ Previous experience in concessions management or food and beverage operations, preferably in a large-scale venue
+ Strong leadership skills with the ability to motivate and inspire teams
+ Excellent communication, negotiation, and problem-solving abilities
+ Proficiency in financial analysis and budget management
+ Knowledge of food safety regulations and industry best practices
+ Familiarity with technology tools used in concession operations
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the event. The individual must have the physical ability to maneuver around the facility, at times, walking and/or standing up to 8-10 hours daily.
Additional Requirements: Available to work evenings, weekends, and holidays as needed.
Benefits:
+ Generous Paid Time Off and Holiday Pay
+ Health, dental, vision insurance
+ 401(k) investment plan, with a discretionary employer match up to 3%
+ Employer-paid and supplemental life insurance
+ Short – and long – term disability insurance available
TO APPLY:
Only candidates that apply through our online system will be considered. Applicants that need reasonable accommodations to complete the application process may contact: 312-533-0016
Recruiter: Maggie Szot
HR Manager?Soldier Field
1410 S. Museum Campus Drive
Chicago, IL 60605
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
