HR Applications User Support Specialist - 1024817-6689

at University of Illinois in Urbana, Illinois, United States

Job Description

• Provide help desk user support for HR applications:
  • Monitor HR Applications and Information Services ticketing system
  • Respond promptly to user inquiries (both internal users and external applicants), troubleshoot issues, and provide resolutions.
  • Collaborate with users to identify and understand application-related problems.
  • Coordinate with HRAIS team and other IHR staff to respond to user questions and concerns
  • Escalate complex issues to appropriate colleagues.
• Manage HR application functionality and administration:
  • Coordinate with HRAIS and relevant IT teams to monitor system upgrades, patches, and enhancements.
  • Conduct testing and quality assurance to ensure system integrity and data accuracy.
  • Develop and maintain system documentation, including user guides and training materials.
  • Customize and configure application settings based on user requirements.
• Collaborate with HR users and HRAIS team:
  • Collaborate with HR professionals to understand their needs and optimize application usage.
  • Provide guidance and support during the implementation of new HR initiatives and processes.
  • Participate in cross-functional teams to support integration between HR applications and other systems.
• Conduct user training and knowledge sharing:
  • Develop and deliver training sessions to users on HR applications' features and functionalities.
  • Create user-friendly documentation and knowledge base articles for self-help.
  • Stay up-to-date with HR application advancements and industry best practices.
  • Conduct periodic training sessions to ensure users are familiar with system updates.
• Other Duties as Assigned

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months) from the following categories:
  • College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate's Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
  • Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

• Familiarity with HR and/or business and applications that support those processes
• Excellent communication skills with the ability to interact with users of varying technical expertise.
• Experience in system administration, including system upgrades, configurations, and maintenance
• Proficiency in HR information systems (e.g., Oracle HR, Workday, SAP SuccessFactors) and related tools
• Training and facilitation experience

• Ability to work independently, manage priorities, and handle multiple tasks in a dynamic environment.
• Problem-solving skills with the ability to diagnose and resolve technical issues.
• Familiarity with HR processes, policies, and compliance requirements in a university or educational setting
• Ability to deliver engaging and effective training sessions