at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentBooth Executive Education: Marketing Portfolio
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The primary responsibility of the Associate Director is to work collaboratively and independently to support the overall Executive Education business with a particular focus on open enrollment program operations across several modalities (in person, online and blended) with a primary focus on logistics and operational excellence. Working with the Global Program Operations team, the Associate Director is responsible for leading the program operations team as well as the end-to-end planning and delivery of certain programs. The program portfolio may include open enrollment and partnership programs in the US. The Associate Director is also responsible for program logistical training of newly hired Assistant Directors and working on special projects within the Executive Education team.
Responsibilities
- Supervises the Global Program Operations team, including seasonal/temp/student workers.
- Provides comprehensive support to global program operations team and guidance to the global program management team.
- Ensures that the Global Program Management team follows all operational processes related to program logistics.
- Conceives, develops, and implements new training ideas and proposals to increase efficiencies and adjust operational processes as needed.
- Serves as an escalation point for time-sensitive process issues across the Global Program Management team.
- Main point of contact between internal and external partners to ensure open communication and support across program logistics.
- Leads purchasing of Booth branded materials, ensures all products meet branding guidelines.
- Creates and manages the Executive Education Canvas pages.
- Collaborates, develops and manages all communication with participants, faculty and clients before, during, and after select Executive Education programs.
- Plans, organizes, and executes all logistics related to in-person and live online programs including catering and vendors, LMS, coordinating classroom IT/AV and other facilities on behalf of the program; supporting program delivery and working with clients ahead of and on program days.
- Organizes and engages in program activities outside of the classroom. Examples include company visits, dinners, and experiential activities.
- Assists in preparing and monitoring program budgets; authorizes payment for materials, facilities, staff, and faculty; tracks budget and expenditures associated with programs and prepares final accounting report at close of program.
- Responsible for program logistical training of newly hired Assistant Directors.
- Reviews program feedback and identifies and shares best practices on ways to improve the overall program experience.
- Attends weekly meetings, including the program logistics and Global Operations team meetings.
- Ability to be on-site for all assigned programs required; flexible schedules based on number of program days.
- Program schedules vary across programs and geographic location of delivery.
- Provides in-depth knowledge in developing executive or professional degree programs and/or curriculum. Implements plans for executive or professional degree programs and initiatives and acts as a liaison between the program and program participants.
- Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Experience:
- A minimum five years of professional related experience.
- Event management, including planning, executing, and evaluating programs, and/or customer service positions in hospitality.
Technical Skills or Knowledge:
- Computer proficiency in Microsoft Office Suite; comfort with technology, including the ability to maintain a calm and assuring composure when technical glitches occur.
Preferred Competencies
- Demonstrated ability to prioritize own work and multi-task; strong project management skills and attention to detail.
- Strong analytical and listening skills; ability to drive improved workflow systems and process needs.
- Excellent communication skills including verbal, written and presentation.
- Budget management skills.
- Proven exceptional customer service skills and interface with and engage senior level clients.
- Routinely and independently exercise sound judgment and creative problem-solving skills in making decisions.
- Work as a sole contributor as well as collaborate with others in a cross-functional team environment.
- Cultural sensitivity, DEI awareness and strong emotional intelligence.
- Work under pressure and to work on multiple projects simultaneously, set priorities, and meet deadlines consistently.
Working Conditions
- On-site for all assigned programs; flexible schedules based on number of program days. On average, 3 days in the office and 2 days remote.
- Work early mornings, evenings and weekends, as needed, to provide program logistical support.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Academic Affairs
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
