at CoreSite, LLC in Chicago, Illinois, United States
Job Description
CoreSite's Data Center Technician I will assist in the operational integrity, security, and regulatory compliance of the assigned data center. Technicians will learn and gain experience through assisting more experienced data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
We are currently hiring for the swing shift: Sunday through Thursday 2:00 PM - 10:30 PM
A Tier 1 technician will hold responsibilities in the functional areas of: Security operations, first-responder, fire watch, safety, trouble shooting, causality response, and customer service. CoreSite's Data Center Technicians gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.
- The ability to write concise and accurate reports
- The ability to appropriately escalate data center incidents and respond to alarms
- Familiar with CCTV and access and control security systems
- The ability to communicate effectively with customers and internal staff
- Good troubleshooting skills
- The ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
- Schedule flexibility with ability to work non-standard business hours
- Strong work ethic and accountability
- The ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
- The ability to operate in and promote a rigorous process-driven team environment
- The ability to logically analyze and solve problems
- The ability to effectively multi-task while assisting customers and working on multiple projects
- Operate Hand and Machine Tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
- Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
- A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH's, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.
Education/Experience:
- High School Diploma or greater
- 1+ years of experience in either customer service or security industry
- Experience in a mission critical facility is a plus
Physical Demands and special requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of CoreSite's Data Center Technician I role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand 1/3 - 2/3 of the time
- Ability to walk 1/3 - 2/3 of the time
- Ability to sit 1/3 - 2/3 of the time
- Ability to climb and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity