Service Coordinator - Packaging

at North American Corporation of Illinois, LLC in Glenview, Illinois, United States

Job Description

Position Overview

Coordinate and schedule Service Center resources to fulfill orders in a timely and efficient manner. Promote and accurately communicate services to customers to meet their needs. Be prepared to execute all service center administrative activities and customer services.

Responsibilities Include:

• Assist customers in scheduling service.
• Direct and manage Service Technicians
• Communicate with Service Technicians regarding pricing, concerns, orders, and requests.
• Schedule Installations, and repairs in tandem with the Lead Service Techs
• Schedule Equipment Pickups
• Handle all orders from customers and initiate corresponding processes.
• Assist customers with parts, routine maintenance, and service needs.
• Research and resolve customer problems accurately and efficiently.
• Promptly and accurately follow procedures and fill out paperwork for all orders.
• Keeps accurate records to both schedule service and invoice customers in a timely manner.
• Prepare Estimates to be quoted to customers; communicate with the Lead Service Tech as needed.
• Administer Planned Maintenance Programs.
• Make sure orders have accurate pricing and costs.
• Process warranties
• Coordinate, and prioritize needs and tasks as they change.
• Meet industry performance and quality standards.
• Submit accurate and timely reports to Corporate as needed.
• Performs other duties as assigned.

The ideal candidate will have:

• 3+ years of experience in an administrative role
• High school diploma required; associate degree preferred.
• Some Knowledge of the following preferred:
  • Mechanical Ability
  • Excellent Communication and Organization skills
  • Ability to read instructions and diagrams.
  • Fluent in Microsoft Office, AMS, and Salesforce software
• Must be Client focused, Positive, energetic, and motivated.
• Ability to foster and maintain professional relationships.
• Able to manage high stress or busy periods while remaining focused, positive, and united.
• Adept at managing multiple priorities efficiently and effectively.
• Committed to continuing to expand knowledge and capabilities.

This position offers a competitive starting salary and comprehensive benefits program.

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BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer. This means that all qualified applicants will receiv

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