at North American Corporation of Illinois, LLC in Glenview, Illinois, United States
Job Description
Envoy SolutionsTitle: Service Coordinator - Packaging
Envoy Solutions SubsidiaryUnited Packaging
Position Overview
Coordinate and schedule Service Center resources to fulfill orders in a timely and efficient manner. Promote and accurately communicate services to customers to meet their needs. Be prepared to execute all service center administrative activities and customer services.
Responsibilities Include:
- Assist customers in scheduling service.
- Direct and manage Service Technicians
- Communicate with Service Technicians regarding pricing, concerns, orders, and requests.
- Schedule Installations, and repairs in tandem with the Lead Service Techs
- Schedule Equipment Pickups
- Handle all orders from customers and initiate corresponding processes.
- Assist customers with parts, routine maintenance, and service needs.
- Research and resolve customer problems accurately and efficiently.
- Promptly and accurately follow procedures and fill out paperwork for all orders.
- Keeps accurate records to both schedule service and invoice customers in a timely manner.
- Prepare Estimates to be quoted to customers; communicate with the Lead Service Tech as needed.
- Administer Planned Maintenance Programs.
- Make sure orders have accurate pricing and costs.
- Process warranties
- Coordinate, and prioritize needs and tasks as they change.
- Meet industry performance and quality standards.
- Submit accurate and timely reports to Corporate as needed.
- Performs other duties as assigned.
The ideal candidate will have:
- 3+ years of experience in an administrative role
- High school diploma required; associate degree preferred.
- Some Knowledge of the following preferred:
- Mechanical Ability
- Excellent Communication and Organization skills
- Ability to read instructions and diagrams.
- Fluent in Microsoft Office, AMS, and Salesforce software
- Must be Client focused, Positive, energetic, and motivated.
- Ability to foster and maintain professional relationships.
- Able to manage high stress or busy periods while remaining focused, positive, and united.
- Adept at managing multiple priorities efficiently and effectively.
- Committed to continuing to expand knowledge and capabilities.
This position offers a competitive starting salary and comprehensive benefits program.
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BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer. This means that all qualified applicants will receiv PI242237984
Envoy Solutions is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.