Retirement Center of Excellence Team Manager- (Vir

at Alight Solutions LLC in Chicago, Illinois, United States

Job Description

Retirement Center of Excellence Team ManagerAre you experienced working in high-growth, performance focused environments, and administering complex programs?Are you looking for a new opportunity to lead a goal-oriented team?

Our Story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values
Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

About the Role
Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling.


The position involves creating supervisory procedures for Retirement and Distribution COE and ensuring regulatory policy adherence. It also includes overseeing client interactions to ensure compliance.

Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.

Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.

Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals.

Managing and continuously improving client service delivery and processes.

Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.


Have experience in financial services/retirement plan benefits arena (7 years).

Have Series 6 or 7 and 65 or 66 securities licenses required. Series 9/10 or 24 and CFP highly recommended.

Have advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.

Have proficiency in managing/coaching others (3 years) in a Call Center environment.

Have intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.

Have experience with creating and maintaining audit and compliance procedures (2 years).

Have intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into.

*Have ability to speak Spanish is highly recommended.

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an

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Job Posting: 11974244

Posted On: Jun 13, 2024

Updated On: Jul 13, 2024

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