at CDW LLC in Chicago, Illinois, United States
Job Description
The Product Manager, Lenovo Operations position involves being responsible for leading the activities surrounding the operational excellence and efficiencies, product development and management, as it relates to sales process, operations and enablement with a keen eye on financial success of various solutions and services offered while maintaining a high standard of quality and team leadership. This individual will be responsible for overseeing all aspects of our daily and long-term operations, ensuring efficiency, productivity, and developing streamlined processes and automation opportunities.
In this position you will work with a cross-functional team to remove obstacles allowing our PPM, sales, and partner teams to execute efficiently and effectively. In addition, this person will be a knowledgeable resource for industry trends, market opportunities, key customer and sales needs, and seek to uncover new growth opportunities.
Key Areas of Responsibility
Develop, implement, and maintain operational procedures and best practices
Analyze and improve operational workflows, including identifying areas for cost reduction and efficiency gains
Channel support of programs as it relates to sales execution
Maintain communications and contacts to collect and analyze technical, financial, and sales information for the offerings
Market Analysis - Conduct market research and collect voice of the seller feedback and insights to specify user requirements for current and future offers
Drive the Lenovo sales roadmap working with a cross-functional team
Align offer development with IT - Lead the effort to collect and prioritize required enhancements and new functionality required within CDW IT systems to support enhancement to existing offers as well as changes and improvements required by IT systems to support new solutions
Operationalize the sales process to ensure a smooth process form opportunity identification through placing the orders ensuring a good customer experience
Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, supply chain, PPM, and sales
Evangelize our Lenovo value and strategy to presales, sales and our end customers
Be the main point of contact for presales feedback on the offerings including managing and maintaining the presales standard operating procedures, sales communities, and supporting materials such as sales wikis
Collaborate with financial teams to develop financial P&L performance, forecasting, and ROI
Plan, communicate, and execute product launch and end of life offering management for products and services that can no longer be supported
Understanding of the product and ability to articulate in detail and at a high level depending on audience
Work in conjunction with the Lenovo team to understand the channel strategy and then adapt and communicate CDW's strategy changes to align with these changes
Assisting PPM team with operational tasks like reporting, claiming, SKU creation and maintenance
Ensure compliance with all relevant safety regulations and company policies
Education and/or Experience Qualifications
Bachelor's degree and 5 years of Sales/Marketing/Project Management experience, OR
9 years experience in Sales/Marketing/Project Management, OR
4 years of CDW PPM experience and 5 years experience in Sales/Marketing/Project Management
Required Qualifications
Demonstrated knowledge of technology product offerings and solutions
Proven record of successful project management and organizational skills
Proven track record of successfully improving operational efficiency and productivity
Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
Proficient with SalesForce and PowerBI
Experience with sales productivity tools
Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
Demonstrated ability to analyze data and conduct primary research
Ability to multitask and be adaptable in a fast-changing environment.
Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.
Demonstrated ability to work independently with little direction.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
