at All-Stat Portable in Skokie, Illinois, United States
Job Description
Principal Duties and Responsibilities:
+ Define, implement, and revise operational protocols and guidelines to make improvements of staff and workflow operations.
+ Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.
+ Acts as a liaison between company staff, department managers and executive management.
+ Coordinate with the human resources department to regularly update job descriptions, hire qualified staff for designated modalities and oversee employee training programs.
+ Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels by partnering closely with HR to constantly fill the recruiting pipeline.
+ Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures as needed.
+ Coordinate with the human resources department to develop and implement staff evaluations, performance improvement plans and counsel employees on unsatisfactory performance and/or work behavior.
+ Set staff retention goals, including ongoing staff monitoring and counseling employees at risk of ending their employment in conjunction with regional territory managers.
+ Maintain, review, and approve paid time – off and work schedules with territory managers to assure proper staff coverage.
+ Review daily time record keepings and approve/ submit to HR in a timely manner for payroll processing.
+ Oversee and coordinate with department managers and regional teams on All-Stat policies and procedures to maintain and ensure company-wide compliance.
+ Provide support and guidance to staff and territory managers in troubleshooting and resolving any technical, patient, or professional issues.
+ Partner with finance department to review and track company’s monthly budget versus actual results to agree on action items.
+ Manage salaries/wages including any overtime not to exceed budgeting percentage.
+ Assist in oversight of client support services to include but not limited to internal dispatch, order intake, and quality control processes as it pertains to operational workflow.
+ Management of resource allocation of clinical staff, equipment, and fleet.
+ Meet weekly with Regional VPs to strategize, discuss progress on open projects, and resolve outstanding issues.
+ Provide consistent, professional support, guidance, and motivation to staff and territory managers through phone calls, virtual and in-person meetings.
+ Review Productivity Standards weekly for each clinical staff member and clinical modality departments with Territory Managers for areas of opportunity or improvements and progress reports.
+ Support Regional Territory Managers in training and evaluation of employees on their work performance, develop quarterly goals and monitor tasks and responsibilities.
+ Provide a consistent level of support to CRM personnel by reviewing client inquiry and/or grievances with adequate and timely responses, attending QA meetings, in-service presentations as needed, and client utilization reporting to maximize internal sales and client retention.
+ Address, resolve, and document customer service concerns with follow – up summary to senior management.
+ Meet weekly with CRM team to review progress, productivity, and client utilization reports.
+ Ensure the established productivity standards are met for each of the employees under their supervision.
+ Provide a constant level of coaching to all direct reports, including providing written and oral performance feedback and ensure all merit increase recommendations are submitted at least 30 days before due.
+ Work in conjunction with territory account executives and senior management by monitoring exam turnaround times (TAT) and quality on a consistent basis and make any necessary adjustments for improvement.
+ Proper knowledge and presentation of all service lines and in-servicing of new clients.
+ Present company service lines , company progress , and introduction of new service offerings
+ Address sensitive work issues and makes recommendations for personnel actions as needed.
+ Performs all other duties as assigned to ensure efficient operations
Work Experience Requirements:+ 10+ years of experience in an operations role.
+ 5+ years of management experience in a fast-paced healthcare environment.
+ Excellent leadership, organizational and communication skills.
+ Superior knowledge of industry regulations and operational guidelines.
+ In-depth knowledge of data analysis software such as MediMatrix, Timeclock Employee, and Samsara GPS Fleet Tracking.
+ Working knowledge of customer relationship management (CRM) packages.
+ Proven knowledge of performance evaluation metrics in a business setting.
+ Outstanding negotiation skills.
+ Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
+ Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.
+ Strong leadership, organizational, time management, and communication skills.
+ Excellent interpersonal, written, and oral communication skills.
+ Demonstrated success innovating solutions to increase productivity and profitability.
+ Must have supreme analytical, problem solving, and people development skills.
+ Strong time management skills and the ability to multitask and prioritize workloads.
+ Working knowledge of Database functions; MS Excel Spreadsheet software and MS Word Processing software.
+ Exercises good judgement and ability to act decisively at the right time.
Education Requirements:Bachelor’s degree required. Master’s degree preferred in healthcare operations.
Graduate of an approved accredited healthcare related program preferred but not required.
Licensure and/or certification in a Radiography or RN field a plus.
EOE
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