at PwC IT Services Co. in Rosemont, Illinois, United States
Job Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS – Internal Firm Services – Other
Management Level
Senior Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
+ Use feedback and reflection to develop self awareness, personal strengths and address development areas.
+ Delegate to others to provide stretch opportunities, coaching them to deliver results.
+ Demonstrate critical thinking and the ability to bring order to unstructured problems.
+ Use a broad range of tools and techniques to extract insights from current industry or sector trends.
+ Review your work and that of others for quality, accuracy and relevance.
+ Know how and when to use tools available for a given situation and can explain the reasons for this choice.
+ Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
+ Use straightforward communication, in a structured way, when influencing and connecting with others.
+ Able to read situations and modify behavior to build quality relationships.
+ Uphold the firm’s code of ethics and business conduct.
This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms, . PwC IT Services (US) LLC provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.
Custom Orgs:
Global LoS:
Internal Firm Services
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
2 year(s) of relevant experience
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Knowledge/Skills:
Demonstrates thorough knowledge and/or a proven record of success in the following areas:
- Understanding resource management, security awareness, project management, business analysis, corporate-level communications principles, or other related technical domain that is applied to solve business problems and deliver necessary results;
- Understanding information security program strategy, priorities, and structure;
- Incorporating existing Firm knowledge, subject matter, or technical domain specialization into work activities;
- Utilizing strategic initiatives and implications in messaging in a global organization;
- Resolving challenging problems in collaboration with others and taking initiative when appropriate to make independent choices on matters of significance; and,
- Influencing others within their own functional area or team.
Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs in the following areas:
- Carrying out Chief of Staff initiatives throughout NIS and across member firms;
- Working directly with Vertical, Horizontal, and Functional Leadership groups;
- Navigating and working effectively in a heavily matrixed organization;
- Resolving complex issues and conflicting interests with diplomacy or recognizing when issues need to be escalated;
- Organizing data and workload to quickly transfer into organized needs for communication and training to appropriate stakeholders;
- Working within tight deadlines; and,
- Embracing a rapidly changing environment.
Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs including:
Possessing an understanding of strategic initiatives and implications to messaging within a global IT organization;
Displaying knowledge of Communications & Change Management and Portfolio and Investment Management;
Identifying areas of change management and suggesting innovative ways to address it;
Managing staff questions/comments to Leadership and responding or escalating appropriately;
Developing effective relationships with key stakeholders, subject matter specialists and other customers across functional and technical skill sets as appropriate;
Working with stakeholders to understand and document their specific business requirements and relay information to the appropriate contact in the organization;
Leveraging information technology metrics and reporting principles as they are applied in the support of and integration with key business and strategic priorities;
Utilizing functional knowledge of Information Technology Program strategy, priorities and structure;
Juggling multiple projects at once and the ability to quickly pivot to different tasks as needed by the business or leadership within tight deadlines;
Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail;
Collaborating with others to discover creative solutions to complex problems, which may require unique approaches, while maintaining standards and minimizing risk to the firm;
Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables;
Preparing reports and presentations at the project and executive levels;
Understanding business issues and coordinate with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;
Performing strategic project management activities such as development of workplans, technical input, research, project scope, project estimates, resources, timing, project risks and interdependencies;
Assisting with information technology projects and processes that support the build out of new information technology capabilities or process improvements, and;
Embracing a rapidly changing environment while promoting a culture of innovation.
This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.
All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard
