at Fellowes Brands in Itasca, Illinois, United States
Job Description
Description
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.
We are proud to be recognized:
- Among America's Best Midsize Employers by Forbes in 2021 and 2022
- As one of Chicago's Best & Brightest Companies to Work For in 2022
- As a Chicago Tribune Top Workplace 2022 and 2023
As our Systems Support Specialist II, you will be in a business-facing role, supporting on the front line as we introduce, test and implement new technology into the global business.
Schedule
The schedule for this role is Monday-Friday, 8am-5pm CT, with overtime available on an as-needed basis. The team rotates on-call duty every 4 weeks. Additionally, we operate in a hybrid model, inclusive of three days in-office and two days remote.
In This Role, You Will…
- Be the face of the IT team, providing outstanding customer service and solutions to our global business
- Support a multi-site Microsoft Exchange hybrid environment
- Answer, manage, resolve and document incoming tickets in a timely fashion (approximately 5-8 tickets/day)
- Set up employee accounts and hardware when new employees are hired by imaging (SCCM)
- Manage Active Directory services on Microsoft Windows Server
- Maintain and implement software corporate-wide, including managing the server (Solidworks, PDMWorks, Screenconnect, Xibo, Wavelink, Netsuite, etc)
- Maintain and update the infrastructure environment including and not limited to DNS, DHCP, GPO, Citrix, Cisco
- Manage new employee onboarding (create AD, email, access, new laptop setup) and conduct New Employee Systems Training (NEST)
- Set up SharePoint document libraries and permissions
- Handle Break/Fix problems with desktops, laptop, printers and peripheral equipment
- Provide 1st and 2nd tier technical assistance and support for software applications and computer systems, to include:
- Windows 10/11 deployments and user computer setups
- Setting up an Office 365 user accounts and subscriptions
- Setting up SharePoint document libraries and permissions
- Supporting users accessing Office 365 services
What You Bring to the Team
- A minimum of three (3) years of professional experience in systems support, help desk or other related area
- Proficiency in configuring/using MS Office 365 and Windows 10/11
- Experience in Active Directory administration (all areas)
- Basic networking knowledge and an understanding of how a VPN works
- The ability to multitask effectively and prioritize tasks in a high-pressure environment
- A service-oriented, team player attitude with the ability to work collaboratively across many functions
- A high level of project management and organizational skills
- Agility and flexibility to serve a diverse user community
- The ability to tailor your communication to different audiences, to include multiple levels of seniority, cross functionally and internationally
- A high level of discretion in dealing with confidential information
You May Also Have
- A college degree is a plus
- A+, Net, MCSA Certification(s) is a plus
- Configuration and support of mobile devices is a plus
- Cisco experience is a plus
- Security exper
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Fellowes Brands is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
