at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
The Regional Claim Leader oversees the Central Region for the Direct Handle Workers' Compensation Operation which includes 15 jurisdictions. The position is responsible for all administration and technical oversight of the region. The total number of staff is approximately 40 people, consisting of Managers, Adjusters, Technical Assistants, and an Executive Claim Director.
Major Responsibilities:
- Management of claims handling operations including all Workers' Compensation Claim types, complexity, and severity
- Ensure timely and accurate reserving practices
- Management of Inventory to a 1-1 open to closed ratio
- Effective management of vendor quality and service, establish and assist in maintenance of vendor panels
- Support Loss and ALAE initiatives for the Direct Handle Operation
- Improve Recovery efforts
- Effective allocated and unallocated expense management
- Medical Programs Collaboration with Regional Medical Manager on strategies and Measurement for improvement
- Provide strong leadership as part of NA Claims leadership team
- Build and develop organizational talent
- Partner with HR to manage talent and diversity, succession planning and build pipeline opportunities
- Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically.
- Foster clear and consistent communication for the line of business on a regular and consistent basis
- Provide strong Leadership on key projects and initiatives that make significant impact on the line of business
- Identify and execute on development goals for key staff
Quality/Technical Management:
- Drive claim teams/units to deliver better outcomes both in loss and expense
- Improve Large Loss Management Communication - accuracy and clarity, presentation of claims to Executive Committee or to Underwriting
- Ensure compliance with state and federal regulatory requirements as well as internal operational standards
- Demonstrate knowledge of severity files and loss trends
Service, Marketing and Communication:
- Lead or participate in underwriting, actuarial, client or broker meetings regularly and at a minimum of one meeting/quarter to promote relationships
- Develop and maintain a "Living the Chubb Brand" culture throughout the claim discipline to maximize the customer/stakeholder experience
- Enhance marketing strategies and capabilities for all units within the line of business
- Manage the resolution of claim issues/complaints raised by internal and external business partners
- Effectively manage complex business issues and problems
- Ensure satisfactory ratings in all Operational Audit results
- Ensure team's compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process
- Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees
- Lead efforts to collaborate with UW to promote producer and client relationships
Knowledge and Skills Required:
- Strong leadership and management skills, ability to work with cross functional business units to achieve goals
- Strong communication skills and the capability of communicating at all levels within the organization
- Experience,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
