at Sonesta International Hotels Corporation in Chicago, Illinois, United States
Job Description
Job Description Summary
The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
- Strip and wax floors as needed, clean and polish all furniture, railings, tabletops, mirrors in assigned areas.
- Report to supervisor regarding needed repairs or unsafe conditions.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Handle all lost and found items according to established procedures.
- Display professional appearance and demeanor at all times.
- Adhere to all housekeeping procedures and company policies.
- Attend departmental pre-shift and mandatory meetings.
- Perform other duties as requested by management.
- Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
- Report, turn in, and/or log any lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
Additional Job Information/Anticipated
Pay Range
Work Environment
- Guest rooms, hotel corridors, and supply rooms with potential for guest facing contact.
- Must be able work in a fast-paced environment.
Physical Demands
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, kneeling and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required
Qualifications and Skills
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping, and kneeling,
- Communication skills are utilized for a significant amount of time when interacting with guests and employees.
- Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
- May be required to work nights, weekends, and/or holidays.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
