at Motorola Solutions in SchaumburgSchaumburg, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectationsJob Description
Subject matter expert in ServiceNow and ITIL.Understand user requirements and be able to translate them into the technical solution that aligns with customer expectations. Lead the delivery of ServiceNow Implementation projects and drive strategic transformation change of ITIL solution deployment.Responsible for the overall architecture, design, implementation, enhancements and integrity of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform within the organization. Also responsible for ensuring that the solutions delivered to business units are engineered in accordance with enterprise architecture and infrastructure standards.Effective communication skills, both verbal and written, are vital to success in the role. Requires the ability to listen, interpret, strategize and communicate.
Responsibilities Include:
Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes.
Implement technology specific best practices and standards.
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Translates requirements into functional and technical requirements.
Develop technical design documents.
Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB and other modules.
Reviews and refines designs for usability, reviews testing scenariosto ensureapplicationquality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product roadmap planning.
Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
Preferred Qualifications:
Experience with full lifecycle ServiceNow implementations
Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
Agile Scrum/Kanban, DevOps, and Continuous Integration / Deployment / Delivery
Excellent written and oral communication skills. Be able to work under pressure
4+ years ofServiceNowexperienceand a bachelor's degree in IT related field
Knowledge of ITIL methodologies and processes
ServiceNow Administration Experience
Hands-on design, development and deployment experience with the ServiceNow platform
Knowledge and hands-on experience with Java Script and AngularJS.
#LI-DB1Basic Requirements
5+ years of ServiceNow experience and a Bachelor's degree in a IT related field
Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
